Template incompatibility (JS errors in console)

  • Resolved jubilo

    (@jubilo)


    1 year, 10 months ago

    Hello we have with the Templat Hub (https://themeforest.net/item/hub-responsive-multipurpose-wordpress-theme/31569152)

    We have detected a bug in some native widgets of the template.
    We opened a ticket with the template support and the answer was that ElementsKit should fix these errors as they are caused by a conflict with the plugin itself.

    As you can see in the screenshot, the template tabs stop working when the ElementsKit plugin is active and generates these errors in console:

    widget-scripts.js?ver=2.8.1:65 Uncaught TypeError: Cannot read properties of undefined (reading ‘nodeName’)
    at h._activate (widget-scripts.js?ver=2.8.1:65:14454)
    at h.show (widget-scripts.js?ver=2.8.1:65:14122)
    at HTMLAnchorElement. (bootstrap.min.js:11:16282)
    at Function.each (jquery.min.js?ver=3.6.1:2:3003)
    at s.fn.init.each (jquery.min.js?ver=3.6.1:2:1481)
    at s.fn.init.e (bootstrap.min.js:11:16175)
    at HTMLAnchorElement.n (bootstrap.min.js:11:17810)
    at HTMLDocument.dispatch (jquery.min.js?ver=3.6.1:2:43064)
    at y.handle (jquery.min.js?ver=3.6.1:2:41048)
    h._activate @ widget-scripts.js?ver=2.8.1:65
    h.show @ widget-scripts.js?ver=2.8.1:65
    (anonymous) @ bootstrap.min.js:11
    each @ jquery.min.js?ver=3.6.1:2
    each @ jquery.min.js?ver=3.6.1:2
    e @ bootstrap.min.js:11
    n @ bootstrap.min.js:11
    dispatch @ jquery.min.js?ver=3.6.1:2
    y.handle @ jquery.min.js?ver=3.6.1:2

    Secreenshot: https://snipboard.io/bQB5xX.jpg

    Clicking on the tabs does not work and shows this error in the debug console. Deactivating the plugin makes it work correctly again.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    Hi @jubilo,

    Thanks for reaching out!

    Could you please send me a video of how you have reproduced the issue on your end? I will check the issue and let you know the update as soon as possible. Actually, I do not find any console error which is associated with ElementsKit plugin. Please check this screenshot.

    Looking forward to your resposne.

    Regards,

    Amir

    Thread Starter jubilo

    (@jubilo)

    Here in this link where I posted the video.
    The error is related to Elements Kit, it is a compatibility problem.

    https://mega.nz/file/ArAHRAIa#N69YfdtK5ZTySGTRIikkpgkxQlC4ExlgzjRhVtmhCiQ

    Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    Hi @jubilo,

    Hope you are doing fine and apologize for the delayed response The issue is now under the dev team’s inspection. Please wait and we will get back to you with an update as soon as we have more information. Till then stay tuned.

    Regards,
    Amir

    Thread Starter jubilo

    (@jubilo)

    Thanks, I’m waiting for a solution, I’ve already started working with the plugin and I don’t want to change it.

    Thread Starter jubilo

    (@jubilo)

    I am quite disappointed that the update did not include the fixes and also as expected it broke the site agai

    Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    Hi @jubilo,

    Our dev team is still working on this issue. You will be notified as soon as the problem gets fixed. Till then stay tuned. Thanks a lot for your patience.

    Regards,

    Amir

    Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    Hi @jubilo,

    Hope you are doing fine and very sorry for the delay in getting back to you!

    Your issue is solved. Please install and activate this snippet at your site. Hopefully, the issues will be solved after that. Let us know if you need further assistance.

    Regards,

    Amir

    Thread Starter jubilo

    (@jubilo)

    Awesome, works, thanks!

    Plugin Support Ahmed Amir Hossain

    (@ahmedamir)

    Hi @jubilo,

    Glad to hear that your problem has been solved ??</img>

    If this plugin looks good to you and our support team, maybe you can help us by giving a 5 star on www.remarpro.com?

    Please navigate to the Review link from the sidebar then click the Add your own review link to put your review??</img>.

    We’re working so hard to make this plugin more and more useful to our valuable users like you and a 5-star will really help us to grow on the market ??

    Best Regards,
    Amir

Viewing 9 replies - 1 through 9 (of 9 total)
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