Tecnical issues on mobile and reset password

  • Resolved renata017

    (@renata017)


    5 months, 2 weeks ago

    Hello,

    When someone clicks the link to I forgot my password nothing happens, the page just refreshes and also when I click the menu bars on mobile nothing happens, the menu doesnt open.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Md Rashed Hossain

    (@wprashed)

    Hello @renata017

    I suspect there might be a conflict with other plugins. Could you please follow these steps:

    1. Disable all other third-party plugins and see if the issue is resolved.
    2. If it resolves the issue, reactivate each plugin one by one to identify the conflicting plugin.
    3. If the issue persists, switch to the parent theme and check again.
    4. If the problem continues, switch to a default WordPress theme like Twenty Twenty to further isolate the issue.

    Also, ensure that both your platform and theme are updated to their latest versions. This process should help in troubleshooting the problem effectively.

    Thank you.

Viewing 1 replies (of 1 total)
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