Technical support for this service is at the lowest level.

  • Extremely disappointed. Technical support for this service is at the lowest level. As soon as I installed the plugin and registered, my account was blocked without explaining any reasons. With a request to make a phone call. On the phone, Carl! It didn’t even occur to him that I might be in another part of the world and not even speak English. They live in the Stone Age. LOL-call us. Seriously?! This is given that they provide services all over the world, they offer me the only channel to solve the problem-the phone.
    In the end, I had a hard time finding an email address to write about this problem. The email was sent on February 10 and I received a reply on February 14, saying that they were looking into the issue. then silence for several days. I decided to remind about me again, it was February 18. And then I received a condescending response that my site with art art in the style of “bar”, “manga”, “comics” did not receive approval because I allegedly could potentially spread spam.
    This surprised me. Because I sell my content on many other global platforms and have no such claims:

    Patreon.com
    Gumroad.com
    Teepublic.com
    Printful.com
    Pixiv.net
    Buymeacoffee.com
    Insagram
    Twitter

    But these gentlemen are from a special caste of white and fluffy, and according to them I am not worthy to use their service. Well, there are other alternatives like Mailchimp for example or Sendblue. I only wanted try CreativeMail for the simple reason that Woocommerce recommended it to me. But I am extremely disappointed.

    • This topic was modified 3 years, 9 months ago by ap6y3jimm.
    • This topic was modified 3 years, 9 months ago by ap6y3jimm.
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  • Plugin Author Constant Contact

    (@constantcontact)

    We apologize that you had this experience. Our Review team has systems in place to scan several elements of newly made accounts – content, email addresses with negative sending reputations, globally-recognized risky IP addresses, and many other aspects. Due to how involved the Review process is, it’s typically much quicker, simpler, and more secure for them to discuss these flags over the phone, rather than through other support channels. We appreciate the feedback and will make sure it is provided for the Review Team.

    Thread Starter ap6y3jimm

    (@ap6y3jimm)

    If you call yourself a modern company with adequate principles. In relation to customers, this behavior is unacceptable. You cannot unreasonably, ban a client only on some assumptions or speculation. This is the highest degree of disrespect. And I really don't care what algorithms you have there or what kind of checklist you have. No one even contacted me and did not give me any chance or interview, but a blocking followed without any explanation. And this despite the fact that I did not even have time to do anything, nothing at all! On what basis did you decide that I somehow have a bad reputation ?! What nonsense ?! Yes, I can partially understand when some AI systems make the wrong decision on moderation. But people must adequately manage processes. But you ask me to call from Norway to the USA! And in every possible way to prevent the establishment of the communication channel chat or email. In addition, my application was considered for about two weeks without asking me a single question on the merits. That is why I have claims.

Viewing 2 replies - 1 through 2 (of 2 total)
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