technical problems with the plugin

Entorno WordPress
Dirección de WordPress (URL): https://luvatextil.es
Dirección del sitio (URL): https://luvatextil.es
Versión de WooCommerce: 6.2.0
Paquete de la REST API de WooCommerce: 6.2.0 /home/luvatextil/domains/luvatextil.es/public_html/wp-content/plugins/woocommerce/includes
Paquete WooCommerce Blocks: 6.7.3 /home/luvatextil/domains/luvatextil.es/public_html/wp-content/plugins/woocommerce/packages/woocommerce-blocks/
Paquete del programador de acciones: 3.4.0 /home/luvatextil/domains/luvatextil.es/public_html/wp-content/plugins/woocommerce/packages/action-scheduler
Paquete de WooCommerce Admin: 3.1.0 /home/luvatextil/domains/luvatextil.es/public_html/wp-content/plugins/woocommerce/packages/woocommerce-admin
Directorio de registros con permiso de escritura: /home/luvatextil/domains/luvatextil.es/public_html//wp-content/uploads/wc-logs/
Versión de WordPress: 5.8.3 – Hay una versión nueva de WordPress disponible (5.9)
WordPress multisitio: –
Límite de memoria de WordPress: 512 MB
Modo de depuración de WordPress: –
Cron de WordPress:
Idioma: es_ES
Caché de objeto externo: –
Entorno del servidor
Información del servidor: Apache/2
Versión de PHP: 7.4.27
PHP post max size: 64 MB
PHP time limit: 30
PHP max input vars: 10000
Versión cURL: 7.29.0, NSS/3.53.1
SUHOSIN Instalado: –
Versión de MySQL: 5.5.5-10.5.15-MariaDB
Tama?o máximo de subida: 64 MB
Por defecto la zona horaria es GMT:
fsockopen/cURL:
SoapClient:
DOMDocument:
GZip:
Cadena multibyte:
Publicación remota:
Obtención remota:
Base de datos
Versión de la base de datos de WordPress: 6.2.0
Prefijo de la base de datos Q9lYMqB_
Tama?o total de la base de datos 61.37MB
Tama?o de los datos de la base de datos 52.85MB
Tama?o del índice de la base de datos 8.52MB
Q9lYMqB_woocommerce_sessions Datos: 0.08MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_woocommerce_api_keys Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_woocommerce_attribute_taxonomies Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_woocommerce_downloadable_product_permissions Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
Q9lYMqB_woocommerce_order_items Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_woocommerce_order_itemmeta Datos: 0.41MB + índice: 0.20MB + Motor InnoDB
Q9lYMqB_woocommerce_tax_rates Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
Q9lYMqB_woocommerce_tax_rate_locations Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_woocommerce_shipping_zones Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_woocommerce_shipping_zone_locations Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_woocommerce_shipping_zone_methods Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_woocommerce_payment_tokens Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_woocommerce_payment_tokenmeta Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_woocommerce_log Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_actionscheduler_actions Datos: 0.28MB + índice: 0.39MB + Motor InnoDB
Q9lYMqB_actionscheduler_claims Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_actionscheduler_groups Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_actionscheduler_logs Datos: 0.25MB + índice: 0.20MB + Motor InnoDB
Q9lYMqB_adtribes_my_conversions Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_bwfan_abandonedcarts Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
Q9lYMqB_bwfan_automationmeta Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_bwfan_automations Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_bwfan_contact_automations Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_bwfan_logmeta Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_bwfan_logs Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
Q9lYMqB_bwfan_message_unsubscribe Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
Q9lYMqB_bwfan_syncrecords Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
Q9lYMqB_bwfan_taskmeta Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_bwfan_tasks Datos: 0.02MB + índice: 0.08MB + Motor InnoDB
Q9lYMqB_bwfan_task_claim Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_bwf_actions Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
Q9lYMqB_bwf_action_claim Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_bwf_contact Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
Q9lYMqB_bwf_contact_meta Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_bwf_wc_customers Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_cli_cookie_scan Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_cli_cookie_scan_categories Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_cli_cookie_scan_cookies Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_cli_cookie_scan_url Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_cli_scripts Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_commentmeta Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_comments Datos: 0.08MB + índice: 0.09MB + Motor InnoDB
Q9lYMqB_email_log Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_ewwwio_images Datos: 0.39MB + índice: 0.36MB + Motor InnoDB
Q9lYMqB_ewwwio_queue Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_links Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_litespeed_img_optm Datos: 0.17MB + índice: 0.11MB + Motor InnoDB
Q9lYMqB_litespeed_img_optming Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
Q9lYMqB_mailchimp_carts Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_mailchimp_jobs Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_mailpoet_custom_fields Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_mailpoet_dynamic_segment_filters Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_mailpoet_feature_flags Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_mailpoet_forms Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_mailpoet_log Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_mailpoet_mapping_to_external_entities Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_mailpoet_newsletters Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_mailpoet_newsletter_links Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
Q9lYMqB_mailpoet_newsletter_option Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_mailpoet_newsletter_option_fields Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_mailpoet_newsletter_posts Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_mailpoet_newsletter_segment Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_mailpoet_newsletter_templates Datos: 2.52MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_mailpoet_scheduled_tasks Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_mailpoet_scheduled_task_subscribers Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_mailpoet_segments Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_mailpoet_sending_queues Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_mailpoet_settings Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_mailpoet_statistics_clicks Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
Q9lYMqB_mailpoet_statistics_forms Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_mailpoet_statistics_newsletters Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_mailpoet_statistics_opens Datos: 0.02MB + índice: 0.08MB + Motor InnoDB
Q9lYMqB_mailpoet_statistics_unsubscribes Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
Q9lYMqB_mailpoet_statistics_woocommerce_purchases Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
Q9lYMqB_mailpoet_stats_notifications Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_mailpoet_subscribers Datos: 0.02MB + índice: 0.13MB + Motor InnoDB
Q9lYMqB_mailpoet_subscriber_custom_field Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_mailpoet_subscriber_ips Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_mailpoet_subscriber_segment Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_mailpoet_user_flags Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_ms_snippets Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_options Datos: 3.52MB + índice: 0.19MB + Motor InnoDB
Q9lYMqB_postmeta Datos: 39.52MB + índice: 3.03MB + Motor InnoDB
Q9lYMqB_posts Datos: 2.52MB + índice: 0.25MB + Motor InnoDB
Q9lYMqB_smush_dir_images Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_snippets Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_stock_log Datos: 0.09MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_termmeta Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_terms Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_term_relationships Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_term_taxonomy Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_trustindex_google_reviews Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_usermeta Datos: 0.08MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_users Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
Q9lYMqB_wacv_abandoned_cart_record Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_wacv_cart_log Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_wacv_email_history Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_wacv_guest_info_record Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_wcpdf_invoice_number Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_wcpdf_invoice_number_2021 Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_wcpdf_packing_slip_number Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_wc_admin_notes Datos: 0.06MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_wc_admin_note_actions Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_wc_category_lookup Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_wc_customer_lookup Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_wc_download_log Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_wc_order_coupon_lookup Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_wc_order_product_lookup Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
Q9lYMqB_wc_order_stats Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
Q9lYMqB_wc_order_tax_lookup Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_wc_product_meta_lookup Datos: 0.08MB + índice: 0.09MB + Motor InnoDB
Q9lYMqB_wc_rate_limits Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_wc_reserved_stock Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
Q9lYMqB_wc_tax_rate_classes Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_wc_webhooks Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_wfco_connectormeta Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_wfco_connectors Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_wfco_report_views Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
Q9lYMqB_wpr_rucss_resources Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
Q9lYMqB_wpr_rucss_used_css Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
Q9lYMqB_xsg_sitemap_meta Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_yoast_indexable Datos: 0.44MB + índice: 0.47MB + Motor InnoDB
Q9lYMqB_yoast_indexable_hierarchy Datos: 0.08MB + índice: 0.08MB + Motor InnoDB
Q9lYMqB_yoast_migrations Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
Q9lYMqB_yoast_primary_term Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
Q9lYMqB_yoast_seo_links Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
Contador de tipo de contenido
attachment 183
bc_checkout 1
cookielawinfo 6
custom_css 1
divi_overlay 1
elementor_library 1
et_body_layout 8
et_footer_layout 1
et_header_layout 1
et_pb_layout 36
et_template 16
et_theme_builder 1
mailpoet_page 1
nav_menu_item 10
page 12
post 1
product 42
product_variation 324
revision 168
shop_coupon 3
shop_order 71
shop_order_refund 1
viwec_template 14
wacv_email_template 3
Seguridad
Conexión segura (HTTPS):
Ocultar errores a los visitantes
Plugins activos (26)
Code Snippets por Code Snippets Pro – 2.14.3
GDPR Cookie Consent por WebToffee – 2.1.1
Join.chat por Creame – 4.3.1
Disable Gutenberg por Jeff Starr – 2.6
Divi BodyCommerce por Divi Engine – 6.5.3.1
Divi Mobile por Divi Engine – 1.6.3
Email Template Customizer for WooCommerce por VillaTheme – 1.1.4
EWWW Image Optimizer por Exactly WWW – 6.4.1
Facebook for WooCommerce por Facebook – 2.6.9
Really Simple SSL por Really Simple Plugins – 5.2.3
Redsys WooCommerce por Redsys – 3.1.1
UpdraftPlus – Backup/Restore por UpdraftPlus.Com, DavidAnderson – 1.22.4
Product Feed PRO for WooCommerce por AdTribes.io – 11.3.0
Variation Swatches for WooCommerce – Pro por Emran Ahmed – 1.1.17
Variation Swatches for WooCommerce por Emran Ahmed – 1.1.17
WooCommerce Google Analytics Integration por WooCommerce – 1.5.8
WooCommerce PDF Invoices & Packing Slips por WP Overnight – 2.13.1
WooCommerce Shipping & Tax por WooCommerce – 1.25.23
Stock Manager for WooCommerce por StoreApps – 2.8.3
WooCommerce TM Extra Product Options por themeComplete – 5.0.11
WooCommerce por Automattic – 6.2.0
Yoast SEO por Equipo Yoast – 18.1
WP Frontend Delete Account por Sanjeev Aryal – 1.6.0
Autonami Marketing Automations For WordPress por BuildWooFunnels – 2.0.8
Widgets para rese?as de Google por Trustindex.io – 8.1
WP Rocket por WP Media – 3.9.2
Plugins inactivos (0)
Plugins dependientes (2)
advanced-cache.php advanced-cache.php
maintenance.php maintenance.php
Ajustes
API activada: –
Forzar SSL: –
Moneda EUR (€)
Ubicación de la moneda right
Separador de miles .
Separador decimal ,
Número de decimales 2
Taxonomías: Tipos de producto external (external), grouped (grouped), simple (simple), variable (variable)
Taxonomías: Visibilidad del producto exclude-from-catalog (exclude-from-catalog), exclude-from-search (exclude-from-search), featured (featured), outofstock (outofstock), rated-1 (rated-1), rated-2 (rated-2), rated-3 (rated-3), rated-4 (rated-4), rated-5 (rated-5)
Conectado a WooCommerce.com: –
Páginas de WooCommerce
Base de la tienda: #58 – /tienda-de-toallas/
Carrito: #59 – /carrito/
Finalizar compra: #60 – /finalizar-compra/
Mi cuenta: #1675 – /mi-cuenta/
Términos y condiciones: Página sin definir
Tema
Nombre: Divi
Versión: 4.10.5
URL del autor: https://www.elegantthemes.com
Tema hijo: – Si estás modificando WooCommerce en un tema padre que no has creado personalmente, te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo
Compatible con WooCommerce:
Plantillas
Anulaciones /home/luvatextil/domains/luvatextil.es/public_html/wp-content/plugins/woocommerce-tm-extra-product-options/templates/cart/cart-item-data.php
Programador de acciones
Versión: 3.4.0
Almacén de datos: ActionScheduler_DBStore
Estado de la acción Contador Fecha programada más antigua Fecha programada más reciente
Completo 851 2022-01-19 18:37:14 +0000 2022-02-19 17:33:33 +0000
Fallida 1 2021-07-30 11:28:57 +0000 2021-07-30 11:28:57 +0000
Pendiente 1 2022-02-20 16:49:41 +0000 2022-02-20 16:49:41 +0000
Información del informe de estado
Generado a las: 2022-02-19 17:52:32 +00:00

Hi @sofiavc94 !

Thank you for the System Status Report and the thorough explanation of the issue.

Could you please also share any error logs related to Facebook for WooCommerce? The logs can be found under WooCommerce > Status > Logs.

Please copy and paste any logs that might be relevant, meanwhile feel free to redact any details from the logs that you feel need to be private ??

Thanks!

02-19-2022 @ 15:23:26 – Request
method: GET
uri: https://graph.facebook.com/v11.0/614393263028596?fields=name
user-agent: Facebook-for-WooCommerce/2.6.9 (WooCommerce/6.2.0; WordPress/5.8.3)
body:
duration: 0.21883s

02-19-2022 @ 15:23:26 – Response
code: 200
message: OK
body: {“name”:”Productos para Luva Textil (102218438869306)”,”id”:”614393263028596″}

02-19-2022 @ 16:36:52 – Request
method: GET
uri: https://graph.facebook.com/v11.0/fbe_business?fbe_external_business_id=luvatextil-6177bd0c55bdf
user-agent: Facebook-for-WooCommerce/2.6.9 (WooCommerce/6.2.0; WordPress/5.8.3)
body:
duration: 0.21637s

02-19-2022 @ 16:36:52 – Response
code: 200
message: OK
body: {“business”:{“name”:”LUVA TEXTIL”},”catalog_feed_scheduled”:{“enabled”:false},”ig_cta”:{“enabled”:false},”ig_shopping”:{“enabled”:false},”messenger_chat”:{“enabled”:false},”messenger_menu”:{“enabled”:false},”page_card”:{“enabled”:false},”page_cta”:{“enabled”:false},”page_post”:{“enabled”:false},”page_shop”:{“enabled”:false},”thread_intent”:{“enabled”:false}}

02-19-2022 @ 16:38:08 – Request
method: GET
uri: https://graph.facebook.com/v11.0/614393263028596?fields=name
user-agent: Facebook-for-WooCommerce/2.6.9 (WooCommerce/6.2.0; WordPress/5.8.3)
body:
duration: 0.15965s

02-19-2022 @ 16:38:08 – Response
code: 200
message: OK
body: {“name”:”Productos para Luva Textil (102218438869306)”,”id”:”614393263028596″}

02-19-2022 @ 16:47:36 – Request
method: GET
uri: https://graph.facebook.com/v11.0/me
user-agent: Facebook-for-WooCommerce/2.6.9 (WooCommerce/6.2.0; WordPress/5.8.3)
body:
duration: 0.27076s

02-19-2022 @ 16:47:36 – Response
code: 200
message: OK
body: {“name”:”WooCommerce Integration System User (1)”,”id”:”103147558954669″}

02-19-2022 @ 16:47:38 – Request
method: DELETE
uri: https://graph.facebook.com/v11.0/103147558954669/permissions/manage_business_extension
user-agent: Facebook-for-WooCommerce/2.6.9 (WooCommerce/6.2.0; WordPress/5.8.3)
body:
duration: 1.67626s

02-19-2022 @ 16:47:38 – Response
code: 200
message: OK
body: {“success”:true}

02-19-2022 @ 22:27:32 – Unable to detect valid feed configuration: No catalog ID

Hey @sofiavc94,

Thanks for sharing the log!

The line from the log “Unable to detect valid feed configuration: No catalog ID” typically indicates that there is not a valid connection between your website and Facebook.

Can you please try the following:

1. Navigate to https://luvatextil.es/wp-admin/options.php
2. Ctrl or Command + F and search for “wc_facebook_external_business_id”
3. Make sure the field is not blank and doesn’t contain any non-Latin characters

Then attempt the connection again. If that doesn’t help, please ensure that you have two-factor authentication (2FA) enabled on your Facebook account. Some merchants have had success disabling and then re-enabling 2FA.

Please let us know how you get on with that!

Kind regards,

• This reply was modified 3 years, 1 month ago by Martyn J. a11n.

Okay guys so, I tried both options and neither of them worked.
I didn’t have the 2FA activated, so I activated it. Then I disabled it and enabled it again. Tried to connect facebook for wordpress with my fb and it didn’t work.
I received the following message “Could not retrieve Facebook Business Extension System User”.

My “wc_facebook_external_business_id” wasn’t empty and it didn’t contain any non-Latin characters

SO, WHAT SHOULD I DO IN ORDER TO FIX THIS?

regards

Hi @sofiavc94

Thank you for letting us know you attempted the suggested fix and are still encountering an error. The new error you’re encountering appears to indicate you are impacted by this bug that has been reported to our development team:

https://github.com/woocommerce/facebook-for-woocommerce/issues/2148

We are currently awaiting an update or further fixes for this issue, I recommend keeping an eye on the Github thread for the most up-to-date information around this issue.

Thank you!