Technical problem Plugins WooCommerce

  • Hi there,

    I have some serious troubles with my homepage. I cannot log in into my WordPress account. I also got the email that there is a severe problem with the Plugin WooCommerce. I updated the recent Plugin and after that I received the error message. In the email there was a recovery link, but I cannot log into my dashboard to make any changes.

    The homepage is completely offline.

    How can I fix this problem? How can I undo the update of the recent update of the plug in?

    My current hosting provider tried to upload a back-up from the last day. However this doesn’t solve the problem. I cannot log in into my WordPress account. My hosting provider has no solution for this problem.

    can someone help me with this issue?

    Thank you in advance!

    The page I need help with: [log in to see the link]

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  • some steps you can try to troubleshoot and fix the problem:

    1. **Disable the WooCommerce plugin via FTP or File Manager**: Access your website’s files through an FTP client like FileZilla or your hosting provider’s File Manager. Navigate to the wp-content/plugins directory and locate the WooCommerce plugin folder. Rename the folder to something like woocommerce-disabled. This will disable the plugin and should allow you to log into your WordPress dashboard.

    2. **Check for conflicts**: Once you can access your WordPress dashboard, disable all other plugins and switch to a default WordPress theme (like Twenty Twenty-One). This can help you identify if there’s a conflict between WooCommerce and another plugin or theme.

    3. **Reinstall the WooCommerce plugin**: If you’ve determined that WooCommerce is the issue, delete the renamed folder from step 1 (woocommerce-disabled). Then, reinstall the WooCommerce plugin from the WordPress plugin repository. Make sure you’re installing the latest version, as it may contain fixes for the issue you experienced.

    4. **Restore from a backup**: If you have access to a backup of your website from before the issue occurred, you can try restoring that backup. Be sure to create a new backup of your current website before doing this, in case you need to revert back. Note that you mentioned your hosting provider already tried this, but it might be worth trying again with an older backup if available.

    5. **Check PHP version and error logs**: Ensure your hosting environment is running a compatible PHP version for both WordPress and WooCommerce. You can also check your server’s error logs for any specific error messages related to WooCommerce, which might give more insight into the issue.

    6. **Reach out to WooCommerce support**: If you’re still experiencing issues after trying these steps, consider reaching out to the WooCommerce support team for assistance. They may be able to provide further guidance or help identify the cause of the problem.

    Remember that making changes to your website’s files and database can be risky, so always make sure to have a backup before making any changes. Good luck!

Viewing 1 replies (of 1 total)
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