Technical problem on my website

  • Resolved baracroft

    (@baracroft)


    2 years, 10 months ago

    Hello,

    I’ve juste received a mail from wordpress telling me there’s an error with a page from my site (admin-ajax.php apparently).
    My website is visible and working fine, but I’d like to have some information about this error. Is it an error from wordpress or is there a real problem somewhere ?

    Here are the specs and details (in french sorry) :
    WordPress version 5.9.3
    Thème actuel : Astra (version 3.8.0)
    Extension actuelle : Elementor (version 3.6.5)
    PHP version 7.4.25

    Détails de l’erreur
    ======================
    Une erreur de type E_ERROR a été causée dans la ligne 18 du fichier /home/isshonf/www/wp-content/plugins/elementor/modules/library/documents/not-supported.php. Message d’erreur : Uncaught Error: Class ‘Elementor\Modules\Library\Documents\Library_Document’ not found in /home/isshonf/www/wp-content/plugins/elementor/modules/library/documents/not-supported.php:18
    Stack trace:
    #0 /home/isshonf/www/wp-content/plugins/elementor/includes/autoloader.php(266): require()
    #1 /home/isshonf/www/wp-content/plugins/elementor/includes/autoloader.php(302): Elementor\Autoloader::load_class(‘Modules\\Library…’)
    #2 [internal function]: Elementor\Autoloader::autoload(‘Elementor\\Modul…’)
    #3 /home/isshonf/www/wp-content/plugins/elementor/modules/library/module.php(46): spl_autoload_call(‘Elementor\\Modul…’)
    #4 /home/isshonf/www/wp-content/plugins/elementor/core/base/module.php(85): Elementor\Modules\Library\Module->__construct()
    #5 /home/isshonf/www/wp-content/plugins/elementor/core/modules-manager.php(64): Elementor\Core\Base\Module::instance()
    #6 /home/isshonf/www/wp-content/plugins/elementor/includes/plugin.php(718): Elementor\Core\Modules_Manager->__construct()
    #7 /home/isshonf/www/wp-content/plu

    Thanks you for your help !

    Sincereley

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi,

    I’m unable to access the link.
    Please resend the link to your page.

    Thread Starter baracroft

    (@baracroft)

    Hi,

    I didn’t put the full link since I don’t know if that would work (that’s an admin page), but it just shows a “0” on a blank page, nothing more.

    URL

    Thanks

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Looking at your site, you are an Elementor Pro v3.7.0 user. The developer can’t have a conversation with customers here. That’s not permitted for anyone.

    For pro or commercial product support please contact the developer directly on their site. This includes any pre-sales topics as well.

    https://my.elementor.com/

    As the developer is aware, commercial products are not supported in these forums. I am sure they will have no problem supporting you there.

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @baracroft I have archived your new topic and flagged your account for moderation.

    You are an Elementor Pro user and if you continue to seek support here as their customer then you may lose access to this site.

Viewing 4 replies - 1 through 4 (of 4 total)
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