Techincal problems after plugin activation

(@brandingaddicted)

Nobody can help me?

(@pitbozionelos)

We’re really sorry for our delayed response! We’ve seen an unexpected rise in our traffic this week that has impacted our response time! Happy to help troubleshoot this issue.

First, would it be possible to let me know if you’ve been able to regain access to your site? Does the front-end of your site work as expected or are you’re still encountering issues with that too?

Furthermore, I’ve taken a look at the code of our plugin and it seems that the error comes from a process that is trying to remove old setting entries from the database. I’m not 100% sure why this issue would be caused right after the plugin has been activated, but it’s possible it’s due to a conflict with another plugin or theme. If you have access to your admin dashboard, could you please navigate at WooCommerce > Status > System status > Get system report and copy and paste the text generated there in your next reply?

Looking forward to your response.

Best regards,
Pit

Thread Starter

(@brandingaddicted)

Hi Pit,
thanks for answer.
Now our website works right, because I deleted your plugin.
But if I try to activate again it, website crashes again.

I paste here WooCommerce System Report:


### WordPress Environment ###

WordPress address (URL): https://demo.delicioustore.it
Site address (URL): https://demo.delicioustore.it
WC Version: 4.3.1
REST API Version: ? 1.0.10
WC Blocks Version: ? 2.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.3.1
Log Directory Writable: ?
WP Version: 5.4.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.16
PHP Post Max Size: 128 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.59.0
OpenSSL/1.0.2r

SUHOSIN Installed: –
MySQL Version: 5.6.40-84.0-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.3.1
WC Database Prefix: dsba_
Total Database Size: 56.03MB
Database Data Size: 46.38MB
Database Index Size: 9.65MB
dsba_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dsba_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dsba_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dsba_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
dsba_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dsba_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dsba_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
dsba_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dsba_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dsba_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dsba_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dsba_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dsba_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dsba_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dsba_actionscheduler_actions: Data: 0.02MB + Index: 0.11MB + Engine InnoDB
dsba_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dsba_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dsba_actionscheduler_logs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dsba_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dsba_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
dsba_dropshipping_orders: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dsba_dropshipping_products: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dsba_dropshipping_product_models: Data: 0.08MB + Index: 0.08MB + Engine InnoDB
dsba_dropshipping_queues: Data: 1.14MB + Index: 0.02MB + Engine InnoDB
dsba_gdpr_cc_options: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dsba_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dsba_magictoolbox_store: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dsba_options: Data: 4.03MB + Index: 0.22MB + Engine InnoDB
dsba_postmeta: Data: 11.52MB + Index: 6.38MB + Engine InnoDB
dsba_posts: Data: 25.19MB + Index: 0.64MB + Engine InnoDB
dsba_revslider_css: Data: 0.13MB + Index: 0.00MB + Engine InnoDB
dsba_revslider_css_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dsba_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dsba_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dsba_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dsba_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dsba_revslider_sliders: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
dsba_revslider_sliders_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dsba_revslider_slides: Data: 1.45MB + Index: 0.00MB + Engine InnoDB
dsba_revslider_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dsba_revslider_static_slides: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dsba_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dsba_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dsba_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dsba_term_relationships: Data: 1.13MB + Index: 0.27MB + Engine InnoDB
dsba_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dsba_usermeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dsba_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
dsba_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dsba_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dsba_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dsba_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dsba_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dsba_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dsba_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
dsba_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
dsba_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dsba_wc_product_meta_lookup: Data: 0.41MB + Index: 0.72MB + Engine InnoDB
dsba_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dsba_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dsba_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dsba_woof_query_cache: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dsba_xoo_wl_list: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dsba_xoo_wl_list_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dsba_yith_wccl_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
dsba_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
dsba_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
dsba_ywcdd_calendar: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 1114
custom_css: 1
customize_changeset: 11
elementor_library: 34
mc4wp-form: 1
nav_menu_item: 190
page: 37
post: 16
product: 328
product_variation: 2080
revision: 189
tbay_brand: 8
tbay_footer: 8
tbay_megamenu: 8
tbay_testimonial: 5
wpcf7_contact_form: 3
yith-wcpsc-wc-chart: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (28) ###

BDroppy: by BDroppy – 1.6.0
Contact Form 7 Conditional Fields: by Jules Colle – 1.9.9
Live Preview for Contact Form 7: by Addons for Contact Form 7 – 1.2.0
CMB2: by CMB2 team – 2.7.0
Contact Form 7: by Takayuki Miyoshi – 5.2
Yoast Duplicate Post: by Enrico Battocchi & Team Yoast – 3.2.5
Elementor Pro: by Elementor.com – 2.10.3
Elementor: by Elementor.com – 2.9.14
GDPR Cookie Compliance: by Moove Agency – 4.2.5
Loco Translate: by Tim Whitlock – 2.4.0
MC4WP: Mailchimp for WordPress: by ibericode – 4.8
Material Design for Contact Form 7 (Premium): by Addons for Contact Form 7 – 2.6.2
Magic 360 for WooCommerce: by Magic Toolbox – 6.8.28 – Installed version not tested with active version of WooCommerce 4.3.1
Magic Zoom Plus for WooCommerce: by Magic Toolbox – 6.8.28 – Installed version not tested with active version of WooCommerce 4.3.1
Danea Easyfatt Import/Export: by Riccardo Raneri – 2.6.3
Slider Revolution: by ThemePunch – 6.2.15
SG Optimizer: by SiteGround – 5.6.1
Tbay Framework Pro: by Team Thembay – 1.3.5
Waitlist Woocommerce Premium ( Back in stock notifier ): by  – 2.0 – Installed version not tested with active version of WooCommerce 4.3.1
Variation Swatches for WooCommerce: by Emran Ahmed – 1.0.85 – Installed version not tested with active version of WooCommerce 4.3.1
WOOF - WooCommerce Products Filter: by realmag777 – 2.2.3 – Installed version not tested with active version of WooCommerce 4.3.1
WooCommerce: by Automattic – 4.3.1
YITH Product Size Charts for WooCommerce Premium: by YITH – 1.1.20
YITH WooCommerce Brands Add-on: by YITH – 1.3.14 – Installed version not tested with active version of WooCommerce 4.3.1
YITH WooCommerce Compare: by YITH – 2.3.22 – Installed version not tested with active version of WooCommerce 4.3.1
YITH WooCommerce Multi-step Checkout Premium: by YITH – 2.0.0
YITH WooCommerce Quick View: by YITH – 1.4.2 – Installed version not tested with active version of WooCommerce 4.3.1
YITH WooCommerce Wishlist: by YITH – 3.0.11 – Installed version not tested with active version of WooCommerce 4.3.1

### Inactive Plugins (6) ###

Envato Market: by Envato – 2.0.3
YITH Custom ThankYou Page for Woocommerce Premium: by YITH – 1.2.5
YITH WooCommerce Color and Label Variations Premium: by YITH – 1.10.3
YITH WooCommerce Delivery Date Premium: by YITH – 2.1.15 – Installed version not tested with active version of WooCommerce 4.3.1
YITH WooCommerce Recently Viewed Products Premium: by YITH – 1.5.11 – Installed version not tested with active version of WooCommerce 4.3.1
YITH WooCommerce Tab Manager Premium: by YITH – 1.2.23 – Installed version not tested with active version of WooCommerce 4.3.1

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #7 - /shop/
Cart: #8 - /cart/
Checkout: #5396 - /checkout/
My account: #5397 - /my-account/
Terms and conditions: #1662 - /termini-e-condizioni/

### Theme ###

Name: puca Child
Version: 1.0
Author URL: https://thembay.com/
Child Theme: ?
Parent Theme Name: Puca
Parent Theme Version: 2.0.2
Parent Theme Author URL: https://thembay.com
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: puca/woocommerce/cart/cart.php
puca/woocommerce/cart/cross-sells.php
puca/woocommerce/checkout/form-billing.php
puca/woocommerce/checkout/form-checkout.php
puca/woocommerce/checkout/form-coupon.php
puca/woocommerce/checkout/form-login.php
puca/woocommerce/checkout/form-shipping.php
puca/woocommerce/checkout/payment.php
puca/woocommerce/checkout/review-order.php
puca/woocommerce/content-product.php
puca/woocommerce/content-product_cat.php
puca/woocommerce/global/breadcrumb.php
puca/woocommerce/global/form-login.php
puca/woocommerce/global/quantity-input.php
puca/woocommerce/loop/add-to-cart.php
puca/woocommerce/loop/loop-end.php
puca/woocommerce/loop/loop-start.php
puca/woocommerce/loop/orderby.php
puca/woocommerce/loop/pagination.php
puca/woocommerce/loop/rating.php
puca/woocommerce/myaccount/form-add-payment-method.php version 3.4.0 is out of date. The core version is 4.3.0
puca/woocommerce/myaccount/form-edit-account.php
puca/woocommerce/myaccount/form-login.php
puca/woocommerce/myaccount/form-lost-password.php
puca/woocommerce/myaccount/my-address.php
puca/woocommerce/myaccount/my-orders.php
puca/woocommerce/single-product/product-image.php
puca/woocommerce/single-product/product-thumbnails.php
puca/woocommerce/single-product/rating.php
puca/woocommerce/single-product/related.php
puca/woocommerce/single-product/review.php
puca/woocommerce/single-product/stock.php
puca/woocommerce/single-product/tabs/additional-information.php
puca/woocommerce/single-product/tabs/description.php
puca/woocommerce/single-product/tabs/tabs.php
puca/woocommerce/single-product/up-sells.php
puca/woocommerce/single-product-reviews.php version 3.6.0 is out of date. The core version is 4.3.0

Outdated Templates: ?
					
					
						Learn how to update

### Action Scheduler ###

Canceled: 1
Oldest: 2020-07-14 09:25:11 +0200
Newest: 2020-07-14 09:25:11 +0200

Complete: 25
Oldest: 2020-06-29 16:45:31 +0200
Newest: 2020-07-23 11:08:10 +0200

Let me know how to fix.

Thanks

(@pitbozionelos)

Thank you very much for your swift response. I’ve taken a quick look at your plugins and there are a couple of them that we can try deactivating temporarily and see if it helps with this error you’ve encountered:

– SG Optimizer: Optimizing plugins can sometimes cause similar errors since they make changes to the way code is generated by plugins. I’d recommend deactivating temporarily and see if that helps with Facebook for WooCommerce.

– WOOF – Products Filter for WooCommerce: This is another plugin that could be causing an error. I took a look at its features and it seems that there’s an option to include Products searching by AJAX. We’ve noticed an error with another plugin that was implementing a similar feature, so I’d recommend deactivating it temporarily and see if it works as expected.

If none of the above are the culprits, then I’d recommend following this guide on conflict testing to try and identify what may be causing this issue.

Would you please let me know if the above are helpful? Anything else I can help you with?

Best regards,
Pit

Thread Starter

(@brandingaddicted)

I tried to deactivate those 2 plugins, but when i activate your plugin webiste crashes again. ??

Isn’t there any other solution before to lost a lot of time to search for other plugins or theme incompatibility?

(@pitbozionelos)

I’m sorry to hear that my recommendations didn’t work. I’d recommend proceeding with conflict testing to confirm if this is caused by the use of another plugin except Facebook for WooCommerce.

If the issue persists even in a default theme and only with WooCommerce and our plugin enabled, then it’s possible the underlying issue is a different one. I’m sorry for not being able to point you to a better solution at the moment.

Would it be possible to let me know if the issue persists even after the conflict testing?

Looking forward to your response.

Best regards,
Pit

Thread Starter

(@brandingaddicted)

Hi,
please look at this video please: https://www.screencast.com/t/Ky2pweqw8VF

As you can see, I activated a default wordpress theme and enabled only your plugin and Woocommerce, but result is still the same: my website crashes!

Please, let me know any possible solution.
Thanks

(@pitbozionelos)

Thank you very much for sharing that screen recording with me. In order to further investigate, I’ll go ahead and escalate this issue to our engineering team on the back-end.

It seems that there’s an unexpected parameter sent that is causing this issue with your site. Either one of my colleagues or I will contact you again as soon as possible with more information.

In the meantime, if there’s anything else you’d like to add, don’t hesitate to reply to this message.

Best regards,
Pit

(@pitbozionelos)

Thank you very much for your patience while further investigating this on our end. One of my colleagues reached out to me with more information on what may be causing this issue.

It looks like the plugin is trying to run the upgrade routines again, and it’s parsing the old settings and failing. In order to proceed, I’d recommend deleting the following two database values:

– woocommerce_facebookcommerce_settings
– facebook_config.

This change will need to be done through your database, however, if you’re not familiar with how to make this change, you can use our contact form to reach out to us we can provide you with more information.

Looking forward to your response.

Best regards,
Pit

tamarazuk

(@tamarazuk)

Hey @brandingaddicted,

It has been a long time since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

Thanks,
Tamara ??

Thread Starter