Team members pro plugin

  • Resolved tinakenyon1987

    (@tinakenyon1987)


    2 years, 4 months ago

    We use teams pro for many pages on our website. One of the teams we created had over 50 members in it, but all the data has disappeared? all of our other teams are up and running and working fine, it is just this particular one. Any ideas how we can get the data back?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support SM Rafiz

    (@srafiz)

    Hi,

    For Team plugin Pro version support, kindly create a ticket from our website.

    Thank you.

    Thread Starter tinakenyon1987

    (@tinakenyon1987)

    Hello, I already have made a support ticket and not had a response to my recent request after receiving the below email:

    They said: This is really strange, not sure what could have happened. Also, we are not able to reproduce this locally. All other teams are working properly?
    Did you migrate your site recently?

    I responded saying that we have not made a migration and all other teams are working properly and then asked whether there is a button which can be pressed to delete all data, because we cannot figure out how this has happened.

    As they said “Also, we are not able to reproduce this locally” and are now not responding I assumed this means they cannot recover it, which is why I have gone to a wordpress forum. The matter is urgent as we have lost a lot of data which will take hours to input again.

    Plugin Support SM Rafiz

    (@srafiz)

    Hello,

    Can you please provide us with the ticket ID so that we can check?

    Thank you.

    Thread Starter tinakenyon1987

    (@tinakenyon1987)

    #406697214

    Plugin Support SM Rafiz

    (@srafiz)

    Hi @tinakenyon1987

    There is no such ID in our ticket system as you have mentioned above. Also, our ticket IDs’ are consists of 5 digits. Are you sure you are using our “Team” plugin?

    Please share with us the link to your team members’ page so that we can check.

    Thank you.

    Thread Starter tinakenyon1987

    (@tinakenyon1987)

    Hello, I cannot share the page which is faulty as it has no entries, but here is another page we use using team members pro: https://www.transparencytaskforce.org/meet-the-team/

    Plugin Support SM Rafiz

    (@srafiz)

    Hi,

    Sorry. That is not our plugin. Our plugin name is: “Team – WordPress Team Members Showcase Plugin“. Please go to the correct plugin support page.

    Thank you for your understanding. Have a nice day.

    • This reply was modified 2 years, 4 months ago by SM Rafiz.
Viewing 7 replies - 1 through 7 (of 7 total)
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