• Resolved maxaffmon

    (@maxaffmon)


    I tried multiple time but in the Team Member block the avatar image is not loading, the image size is 200px x 200px i tried png format and jpeg format both are not loading. i am using WordPress ?6.5.3 and Essential block plugin Version 4.6.1?

    • This topic was modified 5 months, 3 weeks ago by maxaffmon.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Ashikur Rahman

    (@ashikurwp)

    Hi @maxaffmon ,
    Greetings. Sorry for the inconvenience.

    That seems really strange. We’ve tested it on our end, and it seems to be working perfectly. You can check it out here: https://d.pr/v/n07NUQ. Could you please follow these steps: https://d.pr/GxR2uP and check again?

    If you’re still facing the same issue, Can you please check for plugin conflicts by following this:

    Plugin conflict check: Often, we see problems occur in combination with another plugin or theme. The fastest way to rule out any conflict is to temporarily deactivate all the plugins except Essential Blocks Simply go to your WordPress Dashboard and navigate to wp-admin => Plugins, and then deactivate other plugins.

    After deactivating all plugins, check if the issue still persists. If the issue goes away, then a plugin conflict is likely.

    Enable plugins one by one: Reactivate your plugins one by one, checking the website after each activation to see if the issue reappears. This will help you identify the plugins causing the conflict.

    Besides, you can switch to a different theme like Hellow Elementor, Flexia, or Twenty Twenty Four. And, check back as well.

    Looking forward to hearing back from you.
    Thanks!

    Thread Starter maxaffmon

    (@maxaffmon)

    Hi @ashikurwp I tried disabling all plugins and adding avatar it did not work.

    I have used Essential blocks throughout my website, will Asset regeneration remove all settings done on each page. not more info on Asset regeneration is mentioned on the website https://essential-blocks.com/docs/regenerate-assets/. Please guide

    • This reply was modified 5 months, 3 weeks ago by maxaffmon.
    Plugin Support Ashikur Rahman

    (@ashikurwp)

    Hi?@maxaffmon?,
    Greetings. Sorry for not getting back to you sooner.

    No, it won’t affect your site settings. “Regenerate assets” typically refers to the process of recreating or updating the necessary files and resources used by Essential Blocks to ensure that everything works properly.

    Please follow the above steps and let us know how it goes. If you’re still facing the same issue, we’ll need to thoroughly investigate. Therefore, we kindly request you to reach out to us here.

    Looking forward to hearing back from you.
    Best regards!

    Plugin Support Ashikur Rahman

    (@ashikurwp)

    Hi @maxaffmon ,
    Greetings.

    We haven’t received any updates from you since then. Could you please let us know the update?

    We eagerly await your response.
    Thanks!

    Plugin Support Ashikur Rahman

    (@ashikurwp)

    Hi @maxaffmon ,
    Hope you’re doing well.

    Regarding your issue, we still haven’t heard back from you. So, we’re assuming your issue has been resolved. I am resolving this topic. You’re always welcome to reopen the topic again if you face any issues.

    Have a nice day!

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.