Team Builder Plugin Causing Pages to Crash

  • Resolved lukek

    (@lukek)


    1 year, 7 months ago

    Hi,

    Have been using and loving your plugin for years.

    However, we are now experiencing an error, where on any page we use the Team Builder short code, the website displays a critical error, with the following error message (when display_errors is turned on):

    Warning: require(design-/index.php): failed to open stream: No such file or directory in /home/sassla/public_html/wp-content/plugins/team-builder/template/shortcode.php on line 64

    Fatal error: require(): Failed opening required 'design-/index.php' (include_path='.:/opt/alt/phpXX/usr/share/pear') in /home/sassla/public_html/wp-content/plugins/team-builder/template/shortcode.php on line 64

    When we deactivate your plugin, the page loads fine with the short code displayed as text, eg. [TEAM_B id=3495].

    What do you advise to get this working again please?

    Thank you in advance,

    Luke

    • This topic was modified 1 year, 7 months ago by lukek.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter lukek

    (@lukek)

    Ok, so I checked out the ‘wp-content/plugins/team-builder/template/shortcode.php’ file, where the error is coming from and realised that it was simply not recognising the design template to use (design-1/index.php, design-2/index.php, etc), so what I did was to go into each team and select a new design template, save it, then select the old template, and save it.

    This no longer results in a critical error, but it still displays the error below:

    ‘No Team Group Found’

    I’ll try creating a new team, and transferring the team data across, but look forward to your reply on this, for a resolution.

    Kind regards,

    Luke

    Thread Starter lukek

    (@lukek)

    Oh, what it looks like has happened, and would explain the ‘No Team Group Found’ message, is that our teams are no longer showing in the Team Builder plugin.

    We have just transferred our domain (from sassla.asn.au to sassla.au), but are on the same web server, with the same files and same database, and everything else is working fine (after running default search and replace, and other core updates simply to the domain references).

    I’ll have a snoop around in the database, but if you can please let me know what table your data is stored in, and if there is any chance of possibly retrieving it, that would be great.

    Thread Starter lukek

    (@lukek)

    It’s weird, as it’s showing the team count in the dashboard display (although no longer showing the Staff team count, maybe after I saved the page).

    Love to hear any recommendations on how to quickly and easily resolve this.

    Thank you.

    • This reply was modified 1 year, 7 months ago by lukek.
    Thread Starter lukek

    (@lukek)

    FYI, am using the Internet Archive Wayback Machine at https://archive.org/web/ to bring up our old pages to copy across the team data again. Not a perfect solution, but one that is easy enough to implement it appears.

    Praveen

    (@praveenmalav09)

    Hello @lukek,

    May this issue occur due to your server issue which is not saved plugin data so error occurring at front.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
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