TCPDF FONT DATA error after registration

  • Resolved supdecroq

    (@supdecroq)


    5 years, 2 months ago

    Hello, I encounter a problem with the registration form : as we input an email adress in the only field and submit, their is this message :

    Fatal error: Cannot declare class TCPDF_FONT_DATA, because the name is already in use in /home/beje7762/supdecroq.fr/wp-content/plugins/registrationmagic-premium-v4.5.7.5/external/tcpdf_min/include/tcpdf_font_data.php on line 48

    Thank you for your help because I got no feedback from the cpmplicated support system (ticket submited at RM support, but no trace at metagauss.kayako…)

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    Hi,

    Our plugin includes TCPDF library to generate PDF file for submission. Some other plugin is also trying to load the same library. Kindly deactivate other plugins one by one to identify the problem creator.

    Thread Starter supdecroq

    (@supdecroq)

    Hi,

    OK thank you, but in the meantime I found the plugin wich came into conflict : KIWIZ.
    The problem is that I need it to edit invoices. How can I do to let it work ?

    Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    Hi,

    Kindly share KIWIZ plugin download link for debugging the reported bug.

    Thread Starter supdecroq

    (@supdecroq)

    Hi,

    I’d like to, but I can’t access to “metagauss”…

    Plugin Support RegistrationMagic Support

    (@registrationmagicsupport)

    Hi,

    Could you please raise ticket on our support portal here and we will guide you how to share the access. Alternatively raise ticket on your behalf, if you can provide us your email ID.

    We will move back the communication to the www.remarpro.com portal for once we have the access for KIWIZ.

Viewing 5 replies - 1 through 5 (of 5 total)
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