Taxjar is inactive

  • Error on top of admin panel says “TaxJar is inactive. This version of TaxJar requires WooCommerce 4.9.0 or newer. Please install or update WooCommerce to version 4.9.0 or newer.”

    We are using WooCommerce version 5.5.1, TaxJar version 3.2.10, themes and wordpress are all up to date and I have tried deactivating and reactivating woocommerce and taxjar and forcing the database to update per a suggestion in a prior thread. Nothing is making the error go away.

    Any ideas?

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @sharklet,

    Are you using multisite?

    Also, check and see what value your store has for the woocommerce_db_version option in the database. Depending on this value it may indicate something is going wrong with WooCommerce’s upgrade process.

    Thread Starter sharklet

    (@sharklet)

    Hi @dallendalton,

    We are not using multisite.

    It looks like the db is version 4.8.0 – I’m not sure what version is the most up to date but I’m guessing it’s something more recent than this and the updates aren’t completing. Do you have any tips to force updating? I have tried the woocommerce / status / tools / update database several times and it always just says it’s running in the background.

    Thanks for your help!

Viewing 2 replies - 1 through 2 (of 2 total)
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