TaxJar API request validation

Hi there,

Can you please share the system status report as well and some screenshots of your tax settings/setup?

You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Hi , Here it is ;

### WordPress Environment ###

WordPress address (URL): https://www.medicalterpenes.com
Site address (URL): https://www.medicalterpenes.com
WC Version: 6.4.1
REST API Version: ? 6.4.1
WC Blocks Version: ? 7.2.2
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.3.2
Log Directory Writable: ?
WP Version: 6.0.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fips

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.4.1
WC Database Prefix: wpmm_
Total Database Size: 93.99MB
Database Data Size: 73.06MB
Database Index Size: 20.93MB
wpmm_woocommerce_sessions: Data: 0.14MB + Index: 0.02MB + Engine InnoDB
wpmm_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmm_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpmm_woocommerce_order_items: Data: 0.20MB + Index: 0.08MB + Engine InnoDB
wpmm_woocommerce_order_itemmeta: Data: 2.52MB + Index: 1.97MB + Engine InnoDB
wpmm_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpmm_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmm_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmm_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmm_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmm_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpmm_actionscheduler_logs: Data: 1.02MB + Index: 0.39MB + Engine InnoDB
wpmm_adtribes_my_conversions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmm_aff_affiliates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wpmm_aff_affiliates_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_aff_hits: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpmm_aff_rates: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpmm_aff_rates_metas: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmm_aff_referrals: Data: 0.02MB + Index: 0.14MB + Engine InnoDB
wpmm_aff_referral_items: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpmm_aff_robots: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmm_aff_uris: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmm_aff_user_agents: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmm_cartflows_ca_cart_abandonment: Data: 1.52MB + Index: 0.02MB + Engine InnoDB
wpmm_cartflows_ca_email_history: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmm_cartflows_ca_email_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_cartflows_ca_email_templates_meta: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmm_commentmeta: Data: 0.09MB + Index: 0.11MB + Engine InnoDB
wpmm_comments: Data: 1.52MB + Index: 0.45MB + Engine InnoDB
wpmm_duplicator_packages: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wpmm_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmm_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmm_mailchimp_carts: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
wpmm_mailchimp_jobs: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpmm_notification_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_options: Data: 7.05MB + Index: 0.33MB + Engine InnoDB
wpmm_pmxe_exports: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpmm_pmxe_google_cats: Data: 0.38MB + Index: 0.00MB + Engine InnoDB
wpmm_pmxe_posts: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
wpmm_pmxe_templates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_popularpostsdata: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_popularpostssummary: Data: 2.52MB + Index: 4.55MB + Engine InnoDB
wpmm_popularpoststransients: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_postmeta: Data: 13.52MB + Index: 6.03MB + Engine InnoDB
wpmm_posts: Data: 3.52MB + Index: 0.64MB + Engine InnoDB
wpmm_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmm_rank_math_analytics_gsc: Data: 0.23MB + Index: 0.31MB + Engine InnoDB
wpmm_rank_math_analytics_objects: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpmm_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmm_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_rank_math_redirections: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wpmm_snippets: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wpmm_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpmm_term_relationships: Data: 0.19MB + Index: 0.11MB + Engine InnoDB
wpmm_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpmm_usermeta: Data: 0.33MB + Index: 0.19MB + Engine InnoDB
wpmm_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpmm_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpmm_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpmm_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpmm_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmm_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmm_wc_order_product_lookup: Data: 0.14MB + Index: 0.19MB + Engine InnoDB
wpmm_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wpmm_wc_order_tax_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpmm_wc_product_attributes_lookup: Data: 0.23MB + Index: 0.16MB + Engine InnoDB
wpmm_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmm_wc_product_meta_lookup: Data: 0.17MB + Index: 0.33MB + Engine InnoDB
wpmm_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmm_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmm_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmm_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpmm_wfconfig: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wpmm_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_wffilemods: Data: 16.55MB + Index: 0.00MB + Engine InnoDB
wpmm_wfhits: Data: 0.17MB + Index: 0.05MB + Engine InnoDB
wpmm_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmm_wfissues: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
wpmm_wfknownfilelist: Data: 8.52MB + Index: 0.00MB + Engine InnoDB
wpmm_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmm_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_wflogins: Data: 0.42MB + Index: 0.13MB + Engine InnoDB
wpmm_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmm_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpmm_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpmm_wfstatus: Data: 0.17MB + Index: 0.09MB + Engine InnoDB
wpmm_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_woocommerce_square_customers: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpmm_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpmm_yith_wcaf_affiliates: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmm_yith_wcaf_clicks: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmm_yith_wcaf_commissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpmm_yith_wcaf_commission_notes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmm_yith_wcaf_payments: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmm_yith_wcaf_payment_commission: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmm_yith_wcaf_payment_notes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmm_yith_wcaf_rate_rulemeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmm_yith_wcaf_rate_rules: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmm_yoast_indexable: Data: 4.42MB + Index: 1.02MB + Engine InnoDB
wpmm_yoast_indexable_hierarchy: Data: 0.19MB + Index: 0.31MB + Engine InnoDB
wpmm_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpmm_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpmm_yoast_seo_links: Data: 0.11MB + Index: 0.09MB + Engine InnoDB
wpmm_yoast_seo_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 2738
customize_changeset: 13
custom_css: 1
elementor_library: 31
nav_menu_item: 16
oembed_cache: 1
page: 25
popup: 6
popup_theme: 9
post: 59
product: 123
product_variation: 1662
revision: 442
shop_coupon: 10
shop_order: 1004
shop_order_refund: 16
wcpa_pt_forms: 1
wc_product_table: 1
whols_user_request: 15
wp_global_styles: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?Error messages should not be shown to visitors.

### Active Plugins (49) ###

Woocommerce Credit Card Payment Extension.: by Quickcard – 1.1.1
Direct checkout, WooCommerce Single page checkout , WooCommerce One page checkout: by PI Websolution – 2.1.33
Astra Pro: by Brainstorm Force – 3.5.4
Astra Bulk Edit: by Brainstorm Force – 1.2.6
Astra Widgets: by Brainstorm Force – 1.2.11
Auto Image Attributes From Filename With Bulk Updater: by Arun Basil Lal – 3.2
CartFlows: by CartFlows Inc – 1.9.1
Code Snippets: by Code Snippets Pro – 3.1.0
Custom Order Numbers for WooCommerce: by Tyche Softwares – 1.3.4
Duplicator: by Snap Creek – 1.4.5
Elementor Pro: by Elementor.com – 3.1.0
Elementor: by Elementor.com – 3.6.5
Essential Addons for Elementor: by WPDeveloper – 5.1.1
Facebook for WooCommerce: by Facebook – 2.6.13
GTranslate: by Translate AI Multilingual Solutions – 2.9.11
Happy Elementor Addons: by weDevs – 3.5.2
Elementor Header & Footer Builder: by Brainstorm Force
Nikhil Chavan – 1.6.10

Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5
Insert Headers and Footers: by WPBeginner – 1.6.2
Jetpack: by Automattic – 11.3.1
HubSpot All-In-One Marketing - Forms, Popups, Live Chat: by HubSpot – 8.11.72
Mailchimp for WooCommerce: by Mailchimp – 2.6.2
Notification: by BracketSpace – 8.0.10
Popup Maker: by Popup Maker – 1.16.7
Product CSV Import Export (BASIC): by WebToffee – 2.1.9
Simple Banner: by Ryan Petersen – 2.11.0
Tidio Chat: by Tidio Ltd. – 5.0.0
User Menus: by Code Atlantic – 1.2.9
W3 Total Cache: by BoldGrid – 2.2.1
WooCommerce Product Table Lite: by WC Product Table – 2.4.1
Whols Pro - WooCommerce Wholesale Prices: by HasThemes – 1.1.3
WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.15
WooCommerce Custom Product Addons (Free): by Acowebs – 2.6.4
WPC Custom Related Products for WooCommerce: by WPCodelibrary – 1.3.2
Notification for WooCommerce: by Andy Ha (villatheme.com) – 1.2.6
Advanced Order Export For WooCommerce: by AlgolPlus – 3.2.2
Woo Product Category Discount: by WooExtend – 4.3
Product Feed PRO for WooCommerce: by AdTribes.io – 11.5.5
WooCommerce Google Analytics Integration: by WooCommerce – 1.5.8
WooCommerce Shipping & Tax: by WooCommerce – 1.25.27 (update to version 1.26.3 is available)
WooCommerce - ShipStation Integration: by WooCommerce – 4.1.48
WooCommerce Square: by WooCommerce – 3.1.0
WooCommerce: by Automattic – 6.4.1 (update to version 6.8.2 is available)
Wordfence Security: by Wordfence – 7.5.10
WordPress Popular Posts: by Hector Cabrera – 5.5.1
Yoast SEO: by Team Yoast – 18.8
WP Mail SMTP: by WPForms – 3.4.0
Smart Coupons For WooCommerce Coupons: by WebToffee – 1.4.0
YITH WooCommerce Affiliates Premium: by YITH – 2.1.1

### Inactive Plugins (7) ###

All-in-One WP Migration: by ServMask – 7.59
Asset CleanUp: Page Speed Booster: by Gabe Livan – 1.3.8.5
BIALTY - Bulk Image Alt Text (Alt tag, Alt Attribute) with Yoast SEO + WooCommerce: by Pagup – 1.4.5.1
Rank Math SEO: by Rank Math – 1.0.96
Redirection: by John Godley – 5.2.3
SiteGround Optimizer: by SiteGround – 7.2.0
WP File Manager: by mndpsingh287 – 7.1.5

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

Health Check Troubleshooting Mode: by  – 1.7.2

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?

### WC Pages ###

Shop base: #16 - /products/
Cart: #17 - /cart/
Checkout: #18 - /checkout/
My account: #19 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Astra
Version: 3.7.10 (update to version 3.9.2 is available)
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Square ###

Environment: Production
Tokenization Enabled: 
Debug Mode: Off

### Action Scheduler ###

Complete: 3,906
Oldest: 2022-08-10 16:58:21 +0000
Newest: 2022-09-10 16:15:36 +0000

Pending: 5
Oldest: 2022-09-10 17:00:56 +0000
Newest: 2022-09-15 00:04:48 +0000

### Status report information ###

Generated at: 2022-09-10 08:43:27 -08:00

Here is the screennshots :

https://prnt.sc/266sGYQ_eQe7
https://prnt.sc/qapqD_WCWmhg

Your settings are as they should be, I tried test ordering something from your site and these errors showed up: https://i.imgur.com/u1aA3BP.png

Something is not allowing the tax API from working properly, I can see you have many plugins enabled.

Can you try disabling all of them and keeping just WooCommerce? Also, please check this guide on How to Test for Plugin and Theme Conflicts.

Let us know how it goes. ??

Hi . Its not possible to disable plugin and theme now , since the site is running and there is continous customers in our site . Is there any other solution you can suggest ?

Hey @wafa1999,

Its not possible to disable plugin and theme now , since the site is running and there is continous customers in our site . Is there any other solution you can suggest ?

Your web host may offer a staging website where you can run tests on a duplicate version of your website so I would recommend reaching out to them to confirm if they do.

If not then you could use the free WP Staging plugin to quickly create a staging website where you’ll be able to run the conflict test.

Please let us know how you get on with that!