Taxes not displaying in my cart

Hi @sbstarr

Thanks for reaching out!

Checking on your site’s cart page, I can confirm that tax is calculated at $0.00 even when trying different shipping addresses.

Based on the screencast you shared, I can see that you are using Automated Tax Calculation, hence, the options Display prices during cart and checkout and Display prices in the shop are disabled.

Please share with us the screenshot of the following settings below:

• General Settings (WooCommerce > Settings > General)
• Tax Settings (WooCommerce > Settings > Tax Options)
• Tax Classes (WooCommerce > Settings > Standard Rates)

If you don’t already have a screenshot service installed, you can try https://snipboard.io or https://skitch.com/. You can share the direct link to the image as a response to this topic.

Additonally, I’d like to understand your site properly, please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Thanks!

Hello @xue28,

Here are the screenshots you asked for, also on Droplr:
https://d.pr/i/p248lY
https://d.pr/i/kTSreo
https://d.pr/i/kEPgQx

Here is a copy/paste of the System report:



WordPress Environment

WordPress address (URL): https://store.growingforwardtogether.org
Site address (URL): https://store.growingforwardtogether.org
WC Version: 7.3.0
REST API Version: ? 7.3.0
WC Blocks Version: ? 9.1.5
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 500 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

Server Environment

Server Info: Apache
PHP Version: 8.1.9
PHP Post Max Size: 512 MB
PHP Time Limit: 120
PHP Max Input Vars: 1000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 8.0.28-0ubuntu0.20.04.3
Max Upload Size: 250 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

Database

WC Database Version: 7.3.0
WC Database Prefix: wp_
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Database Data Size: 44.43MB
Database Index Size: 3.37MB
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Post Type Counts

attachment: 43
custom_css: 1
customize_changeset: 11
fl-builder-template: 26
fl-theme-layout: 2
nav_menu_item: 29
page: 22
post: 2
product: 5
revision: 140
shop_order: 1

Security

Secure connection (HTTPS): ?
Hide errors from visitors: ?

Active Plugins (19)

Gravity Forms: by Gravity Forms – 2.7
Akismet Anti-Spam: by Automattic – 5.0.2
Beaver Builder Plugin (Pro Version): by The Beaver Builder Team – 2.6.2.3
Beaver Themer: by The Beaver Builder Team – 1.4.5
Classic Editor: by WordPress Contributors – 1.6.2
Creative Mail by Newfold Digital: by Newfold Digital – 1.6.7
DreamHost Automated Migration: by DreamHost – 4.78
DreamHost Panel Login: by DreamHost
danielbachhuber – 1.0.0

Gravity Forms User Registration Add-On: by Gravity Forms – 5.0
Jetpack: by Automattic – 11.8
SVG Support: by Benbodhi – 2.5.5
Increase Maximum Upload File Size: by Imagify – 2.0.4
WooCommerce Name Your Price: by Kathy Darling – 3.4.0
WooCommerce Payments: by Automattic – 5.4.0
WooCommerce PayPal Payments: by WooCommerce – 2.0.2
WooCommerce Shipping & Tax: by WooCommerce – 2.2.2
WooCommerce: by Automattic – 7.3.0
Wordfence Security: by Wordfence – 7.8.2
WP Migrate: by WP Engine – 2.6.1

Inactive Plugins (2)

Total Upkeep: by BoldGrid – 1.15.5
WP Super Cache: by Automattic – 1.9.3

Dropin Plugins (1)

advanced-cache.php: advanced-cache.php

Must Use Plugins (1)

WP Migrate DB Pro Compatibility: by Delicious Brains – 1.2

Settings

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: ?
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #1489 - /shop/
Cart: #1490 - /cart/
Checkout: #1491 - /checkout/
My account: #1492 - /my-account/
Terms and conditions: ? Page not set

Theme

Name: Beaver Builder Child Theme
Version: 1.0
Author URL: https://www.fastlinemedia.com
Child Theme: ?
Parent Theme Name: Beaver Builder Theme
Parent Theme Version: 1.7.12.1
Parent Theme Author URL: https://www.wpbeaverbuilder.com/?utm_medium=bb-pro&utm_source=bb-theme&utm_campaign=themes-admin-page
WooCommerce Support: ?

Templates

Overrides: –

Subscriptions

WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Subscriptions Live URL: https://store.growingforwardtogether.org
Subscriptions-core Library Version: 5.3.1
Subscription Statuses: –
WooCommerce Account Connected: ? Yes
Active Product Key: ? No

Store Setup

Country / State: United States (US) — Michigan

Subscriptions by Payment Gateway

Payment Gateway Support

PayPal: refunds
products
subscriptions
subscription_cancellation
subscription_suspension
subscription_reactivation
subscription_amount_changes
subscription_date_changes
subscription_payment_method_change
subscription_payment_method_change_customer
subscription_payment_method_change_admin
multiple_subscriptions

WooCommerce PayPal Payments

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ?

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2023-02-14 21:31:42 +00:00
Options: ?
Notes: 98
Onboarding: completed

WooCommerce Payments

Version: 5.4.0
Connected to WPCOM: Yes
Blog ID: 201931609
Account ID: acct_1MWobGCQmQRVNKuu

Action Scheduler

Complete: 75
Oldest: 2023-01-15 10:49:08 +0000
Newest: 2023-02-14 16:13:13 +0000

Pending: 1
Oldest: 2023-02-14 21:36:22 +0000
Newest: 2023-02-14 21:36:22 +0000

Name Your Price

Version:
Database version:
Template overrides: –

Status report information

Generated at: 2023-02-14 16:17:38 +00:00
`

Hi @sbstarr

Thanks for sharing the requested information above.

Can you please try to switch to the default Storefront theme and only WooCommerce plugin is enabled and see if this works?

If so, then this kind of problem is usually caused by your theme or a third-party plugin present on your site. We can run a conflict test to verify this. I’d recommend cloning your site to a staging environment and performing the tests described on this guide without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin.

If this was caused by a third-party plugin present on your site, it would be best to reach out to the developers for further assistance here.

If this did not resolve the issue, please provide the fatal error logs (if any) under WooCommerce > Status > Logs.

Let us know how it goes!

Hello xue28,

Here’s a screencast of my test using the storefront theme you suggested. https://d.pr/v/Sw3qJg

Here is one of the Status Logs. I’m not seeing any fatal errors, so I’m not sure what info you may find helpful… please advise. Nonetheless:

https://d.pr/i/ZDUQvz

Hi @sbstarr ,

Thank you for providing detailed clarity on the results of the conflict test!

WC Version: 7.3.0
WC Database Version: 7.3.0

As per your System Status Report, I am able to see that your WooCommerce version is not yet updated to the latest available version.

The latest version of WooCommerce is 7.4.0, so as a next step, can you try updating WooCommerce??Here?is a guide on how to update WooCommerce.

Additionally, please check to make sure that the WooCommerce Database version matches the WooCommerce core version after the update is complete. This can be done via WooCommerce → Status → Tools → Update database.

Here is more detailed documentation on updating the WooCommerce Database.

Please ensure that you have a good backup of your full site and database in place before doing the updates, so that, should something go wrong, you are able to easily restore your site to a functioning state.

If this makes no difference, please can you share a screenshot of the settings in the areas previously mentioned by @xue28:

• General Settings (WooCommerce > Settings > General)
• Tax Settings (WooCommerce > Settings > Tax Options)
• Tax Classes (WooCommerce > Settings > Standard Rates)

Cheers!

Hello @roxannestoltz,

I showed my WooCommerce plugin at v 7.4.0. I have it set to auto-update, so that system report may have been done before the update. Regardless, it is 7.4.0 now and the database has been updated.

Here are the screenshots you requested:
https://d.pr/i/qD32dt
https://d.pr/i/ay5XLD
https://d.pr/i/K6mAA8

I don’t know WooCommerce terribly well. I do have one store running just fine, but they are not collecting sales tax. I am not sure whether or not I am to complete “WooCommerce Payments.” As you can see, I’m in the middle of that here awaiting specific details from my client: https://d.pr/i/6xWxl9

They have opted to use PayPal to receive payments, so I was going to let go of completion of “WooCommerce Payments.” But perhaps this has something to do with full function of the purchase process in the plugin? Can you advise?

Regardless, I appreciate your guidance on helping me get the tax up and running.

Howdy @sbstarr

Thank you for reaching back, with further details on this.

Even if the tax value for an order is 0.00, Automated Taxes may be working correctly.

Since your store is based in the United States, you only need to collect sales tax from customers in locations where you have a “tax nexus,” which typically means a physical presence.?WooCommerce Shipping & Tax?uses your store address (WooCommerce > Settings > General) as your “tax nexus”.

Feel free to find out more on this, in the related documentation section, linked directly here.

I went ahead with testing with an address in NY, and here is a screenshot of the checkout page.

Just to clarify, since I am not based in the US, it appears as if the WooCommerce Tax is currently disabled, without a “Tax” field appearing. Correct?

Went on with running a test with a test installation of mine, and taxes displayed as expected.

completion of “WooCommerce Payments.” But perhaps this has something to do with full function of the purchase process in the plugin? Can you advise?

Just to note, the WooCommerce Payments and the WooCommerce Tax are two separate plugins. They perfectly complement one another, but not necessary to have both activated at the same time, if not needed.

I trust that points you in the right direction, but if you have more questions, let us know. We’re happy to help.

Hello @anastas10s,

I think I finally understand how WooCommerce works and it was not “broken”. I think it was because the store address is the tax nexxus and that is in Michigan. I tested it as per this screencast with a Michigan address:
https://d.pr/v/Xm6vzA
Thanks for spotting this. I’m glad I did not spend a lot of time hunting down plugin conflicts as @xue28 suggested. There simply were none.

Hi @sbstarr

I think it was because the store address is the tax nexxus and that is in Michigan. I tested it as per this screencast with a Michigan address:
https://d.pr/v/Xm6vzA

I’m glad you were able to find a solution to your inquiry here. Checking this screenshot, I can confirm that you are using Automated Tax Calculation of the WooCommerce Shipping & Tax plugin.

Once Automated taxes are enabled, many of the settings are disabled as Automated taxes “take over” from the WooCommerce core tax settings. This means that “Display prices” will be set to Excluding tax and tax will be Calculated using Customer shipping address.

And based on this screenshot, your tax nexus is Michigan, hence your tax rates would be calculated only for Michigan.

If you need to charge tax for any other state, you can add a tax rate for that state in addition to using automated taxes to charge customers from that state tax as well. For more information about your States Tax Nexus and Destination Tax rules, please have a look at: State-by-state guide to economic nexus laws.

Meanwhile, I will be marking this thread as resolved. Should you have further inquiries, kindly create a new topic here.

Thanks!