Taxes Not Being Charged

  • Resolved tayloru95

    (@tayloru95)


    2 years, 11 months ago

    I set up all of my tax rates the exact same way and most work without any issue, however, I am having an issue where a select few do not work at all and customers are able to purchase without paying taxes and costing the business money. The number of tax rates not working is slowly growing even though no changes to the website have occurred. I’ve gone in and verified everything is entered correctly and even tried to just create a new line for those tax rates and nothing has worked. When the website was originally launched, there were no issues and all tax rates applied fine. Tax Rates are all entered in via the WooCommerce settings.

Viewing 9 replies - 16 through 24 (of 24 total)
  • Thread Starter tayloru95

    (@tayloru95)

    @chiape Our live site has not been changed as we do not want it down while troubleshooting. That is the only fatal-error that comes up in Logs from the Staging site.

    If you use Acton, CA 93510 instead, you will see just above “Total” it shows the City, County and State for the applicable taxes. This is what we are looking for. We are not sure why it works with some city/zip codes but not others as they are all entered in the same way.

    Hi @tayloru95

    Thank you for explaining further the issue.

    What @chiape meant on the previous message was to generate new status data, but this time on your staging site. Can you please share a copy of your site’s System Status and Fatal Error Logs (if any) when the theme is Storefront and all plugins are disabled?

    This will enable us to compare and analyze both versions.

    Thread Starter tayloru95

    (@tayloru95)

    System Status Report is below. No fatal error logs.

    
### WordPress Environment ###

WordPress address (URL): https://trianglefans.com/1649085607093
Site address (URL): https://trianglefans.com/1649085607093
WC Version: 6.3.1
REST API Version: ? 6.3.1
WC Blocks Version: ? 6.9.0
Action Scheduler Version: ? 3.4.0
WC Admin Version: ? 3.2.1
Log Directory Writable: ?
WP Version: ? 5.9.2 - There is a newer version of WordPress available (5.9.3)
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: ?

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.28
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 10000
cURL Version: 7.58.0
OpenSSL/1.1.1

SUHOSIN Installed: –
MySQL Version: 5.7.36-39-log
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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Version: 4.1.0
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 142
Oldest: 2022-03-16 16:07:02 -0500
Newest: 2022-04-06 11:58:27 -0500

### Status report information ###

Generated at: 2022-04-06 11:58:29 -05:00
    Mirko P.

    (@rainfallnixfig)

    Hi @tayloru95,

    Thanks for your patience while we keep checking what might be causing this issue.

    Your staging site is behind a login and per the forum guidelines, we’re not allowed to ask for login information. It’s best to make it public so everyone can visit the site and try to help you.

    A few more steps for you:

    • Once your staging site is live you can also disable the WP STAGING plugin.
    • WP Version: ? 5.9.2 – you can update WordPress on your staging site.
    • Contact your hosting company and ask them to disable Dropin Plugins and Must Use Plugins on your staging site.
    ### Dropin Plugins (2) ###

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached Redux

### Must Use Plugins (8) ###

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
Health Check Troubleshooting Mode: by  – 1.7.2
WPE ElasticPress Autosuggest Logger: by WP Engine – 1.0.0
WP Engine Cache Plugin: by WP Engine – 1.0.8
WP Engine Seamless Login Plugin: by WP Engine – 1.5.5
WP Engine Security Auditor: by wpengine – 1.0.10
WP Engine System: by WP Engine – 5.0.1
WP STAGING Optimizer: by René Hermenau – 1.5.1

    We’ll be happy to assist you further from there.

    • This reply was modified 2 years, 11 months ago by Mirko P..
    Thread Starter tayloru95

    (@tayloru95)

    Unfortunately we are unable to make it live, as we cannot have it interfere with customers being able to continue ordering their parts.

    I will go ahead and run updates on the staging site.

    We do not have an actual web developer. The person who set up our website was in-house and is no longer with the company. We have not filled in any replacement for them. This is also not a priority for us as outside of a handful of taxes not applying, the website is just as we like for now.

    Plugin Support Sérgio L. a11n

    (@csnlima)

    Hi @tayloru95,

    Thanks for the information. Let us know how it went after the update.

    As Mirko P. stated, you can also contact your hosting company and ask them to disable Dropin Plugins and Must Use Plugins on your staging site, check the list on Mirko P. answer.

    I would just like to add that you can also visit the WooCommerce Facebook Community group or the #developers channel of the WooCommerce Community Slack. We’re lucky to have a great community of open-source developers for WooCommerce, and many of our developers hang out there, as well.

    Kind regards,

    Thread Starter tayloru95

    (@tayloru95)

    The problem is still there after update.

    Hi @tayloru95

    As a next step, I’d recommend you to experiment your taxes on a fresh WordPress / WooCommerce installation. This way you will be able to isolate the issue:

    * If you can reproduce the problem on your new installation, this should be just a matter of correctly setting your taxes.
    * If you can’t reproduce the issue, then you have some bug either on your files or on your database. You will want to reinstall WordPress and WooCommerce. If that doesn’t help, a database repair will be needed.

    Your hosting provider, WP Engine, offers easy to deploy staging/testing environments (https://wpengine.com/support/environments/), which might come in handy.

    Unfortunately we are unable to make it live, as we cannot have it interfere with customers being able to continue ordering their parts.

    Please note that a staging site uses completely separate files and database, so you can make it live and perform any changes to it without interfering with your original site.

    I hope that helps.

    Plugin Support Paulo P – a11n

    (@paulostp)

    Hello @tayloru95,

    This topic has been inactive for a while, so I’m marking it as resolved.

    Please open a new topic if you need additional assistance.

Viewing 9 replies - 16 through 24 (of 24 total)
  • The topic ‘Taxes Not Being Charged’ is closed to new replies.