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(@nicolelameese)

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Generated at: 2024-09-04 22:09:06 +00:00

I am struggling to get taxes to be applied to my ticket sales in our checkout cart. If you are signed in with an address connected to the account taxes will be applied. If you put a normal product in your cart and check out it still offers taxes. My product works with taxes if it is a downloadable product only and not a virtual product, but I cannot seem to go more than a few minutes before the system automatically adds virtual product to the product details and taxes then no longer show up again. Unless you have an account and a shipping address set up taxes do not show up for our pants show ticket products. I know I could just require people to register and set up a shipping address but I don’t want to do that. I want to have taxes to applied to my downloadable product and for it to stop thinking its a virtual product. I just want to be able to sell tickets from our products section and have taxes be applied at check out as they normally are. Our tax settings are automated with the woocommerce shipping and tax plugin. How can I resolve this? Thank you!

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Plugin Support Zubair Zahid (woo-hc)
(@doublezed2)

2 months, 2 weeks ago

Hello nicolelameese,

Thank you for contacting Woo support.

My product works with taxes if it is a downloadable product only and not a virtual product, but I cannot seem to go more than a few minutes before the system automatically adds virtual product to the product details and taxes then no longer show up again.

To confirm you are creating a downloadable product but it changes to a virtual product.
This causes issues with the tax calculation. Is that correct?

Are you following the steps outlined in this guide?
Could you tell me when the product changes to a virtual product?
Is there a step or action that triggers it?

For a swift resolution of this problem, I suggest you record a video and share it with me.
You may use the Loom or Awesomescreenshot tool to create a video.

Looking forward to your response. ??

Thread Starter nicolelameese
(@nicolelameese)

2 months, 2 weeks ago

Hello Zubair!

Thank you!! Yes that is what I believe is happening, although it changes from a downloadable product to a virtual and downloadable product. I will include 2 videos to further explain my issues, recorded in one video on the awesome screenshare.

I did use the guide, in the video I have used a variable product, but previously I have tried and used a single product and the result is the same. The product changes to a virtual product when I save the changes after unticking the box for virtual product. I also have tried to create a new product and start fresh and it will still make it a virtual product. I am not sure if any action is triggering it, I do know that it seems as if it is a default feature and I do not want it to be.

I am hoping to be able to have my product, being downloadable tickets, to be taxed by people in the guest check out. I do not want to require people to sign in and set a shipping address in order to buy my product, I want taxes to be applied to the tickets as the product they are. I am using automated taxes from the shipping and tax plug in. In the video of my website you will notice that when I am logged into my account with a shipping address associated with it my taxes are charged, but if there is no address attached then no taxes are charged, additionally if you log out and have no account taxes are not charged. I also show that our other products that are not downloadable are taxed at checkout. I have taxes on the virtual product set to Tickets GST in the shipping section with the weight and sizes all 0.

Where have I made an issue and how can I resolve this easily if possible?

https://www.awesomescreenshot.com/video/31236439?key=fb36cd0ba3d1b1118afd7976f99a86ad

Thread Starter nicolelameese
(@nicolelameese)

2 months, 2 weeks ago

Hello again, I want to update you a bit as I tried to change something myself in the woocommerce settings I enabled variable products and the other product option. I’m not feeling fully resolved but I have added taxes.

I am updating that in the final check out window when you add a billing address the taxes do update but I do not want that to be the only times people see their taxes. How can i solve this? Where have I missed a step? I can see the taxes at the very end but I want my customers to see that tax is being applied before the final step. Thanks!

Plugin Support Zubair Zahid (woo-hc)
(@doublezed2)

2 months, 2 weeks ago

Hello nicolelameese,

Thank you for your reply.

To confirm, have you resolved the previous issue where downloabable products were changed to virtual products by themselves?

Regarding the tax being applied at the end, you are correct, the address is required to calculate taxes.
This is because different taxes can be set up for different areas.
Another way to apply taxes is by calculating taxes based on the Shop Address.

For more details and guidance, I suggest you read this documentation.
Let me know if you still have any questions.

Best regards.

Viewing 4 replies - 1 through 4 (of 4 total)

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Taxes are not being charged to my downloadable product

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