Tax Rates Not Applying Correctly

  • Resolved codeconnectptyltd

    (@codeconnectptyltd)


    10 months, 1 week ago

    Hello Team,

    I have found that Tax Rates are not being applied correctly. More specifically taxes are being applied when they should not be applied.

    In Australia 10% GST should only be charged on Australian users.

    A 10% tax is being applied regardless of the specified country in checkout.

    Additionally the tax name is not being displayed correctly at checkout.

    I’ve included screenshots of the relevant settings and the resulting checkouts.

    Tax Settings:

    Tax Rules:

    Tax Rates:

    Checkout where Tax should NOT be applied:

    Checkout where Tax Name is not shown correctly:

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter codeconnectptyltd

    (@codeconnectptyltd)

    Further relevant information:

    Both the receipt and the invoice show no tax charged but the actual credit card charge amount includes the additional tax.

    Checkout receipt showing amount without tax:

    Invoice showing amount without tax:

    Actual Credit Card Payment Amount in Stripe:

    Plugin Contributor Paolo

    (@paoltaia)

    Hi,

    Very sorry to keeping you waiting! We missed your request.

    Please create a support ticket on our website, so that I can assign it to a developer.

    https://wpgetpaid.com/support

Viewing 2 replies - 1 through 2 (of 2 total)
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