tax options not working correctly?

Hi @stijndemulder,

Can you please share a screenshot of your Tax options settings found under WooCommerce > Settings > Tax > Tax options? and also a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Thanks!

Hi Mirko,

Thanks!

Screenshot: https://snipboard.io/ZAcNY6.jpg

Status:

### WordPress Environment ###

WordPress address (URL): https://wised-up.com
Site address (URL): https://wised-up.com
WC Version: 4.6.1
REST API Version: ? 4.6.1
WC Blocks Version: ? 3.4.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.2
Log Directory Writable: ?
WP Version: ? 5.5.3 - Er is een nieuwere versie van WordPress beschikbaar (5.7.2)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: nl_NL
External object cache: –

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Server Info: Apache
PHP Version: 7.4.19
PHP Post Max Size: 256 MB
PHP Time Limit: 300
PHP Max Input Vars: 20000
cURL Version: 7.64.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
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DOMDocument: ?
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Remote Post: ?
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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (54) ###

Gravity Forms: door Gravity Forms – 2.4.21.3
WPML Multilingual CMS: door OnTheGoSystems – 4.4.3
Yoast SEO Multilingual: door OnTheGoSystems – 1.2.4
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GA Google Analytics: door Jeff Starr – 20200815
Gravity Forms Multilingual: door OnTheGoSystems – 1.5.4
Gravity Forms Zapier add-on: door Gravity Forms – 3.3
If Menu - Visibility control for menu items: door Layered – 0.16.1
Imagify: door WP Media – 1.9.11
iOS Images Fixer: door Bishoy A. – 1.2.4
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Loco Translate: door Tim Whitlock – 2.4.4
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Cristophor Hurduban – 1.8.6 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.6.1

UpdraftPlus - Backup/Restore: door UpdraftPlus.Com
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Checkout Manager for WooCommerce: door QuadLayers – 5.2.9 – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.6.1
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WooCommerce Shipping & Tax: door Automattic – 1.25.1 (update naar versie 1.25.13 is beschikbaar) – Ge?nstalleerde versie niet getest met actieve versie van WooCommerce 4.6.1
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maintenance.php: maintenance.php

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API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: event_package (event_package)
event_package_subscription (event_package_subscription)
event_ticket (event_ticket)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

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Connected to WooCommerce.com: ?

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Winkelmand: #1022 - /zichtbaarheid/winkelwagen/
Afrekenen: #1023 - /zichtbaarheid/afrekenen/
Mijn account: #1024 - /mijn-account/
Algemene voorwaarden: #1058 - /algemene-voorwaarden/

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Afgerond: 1
Oldest: 2021-05-25 12:12:03 +0200
Newest: 2021-05-25 12:12:03 +0200

Hi @stijndemulder,

Thanks for sharing the screenshot and SSR as well.

I see that you have the WP Rocket plugin which could be showing the historical tax-inclusive prices instead of the tax-exclusive ones. You will want to purge all cache from the plugin as well as clear cache from your browser and then check if the prices are shown correctly.

Let us know how it goes after trying the above.

Thanks.

Hi,
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful and you were able to find a solution to your problem!

If you have further questions, please feel free to open a new topic.

Thanks.