Tax on deposit/partial payments

  • Resolved 99w

    (@ninetyninew)


    1 year, 6 months ago

    Hi,

    If we have a store with tax enabled and have created a test order, the order below is $3.00 in total and has $0.50 tax, however neither the initial deposit payment or the partial payment orders account for this tax, so upon marking those sub orders as completed the main order is completed yet it has only had $2.50 paid, not $3.00, although the main order states $3.00 has been paid?

    Here is the order example:

    Thank you,

    • This topic was modified 1 year, 6 months ago by 99w.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Sanesh Acowebs

    (@saneshacodez)

    Hope this is a normal tax applied. This issue may be specific?to your website, so we need to make a detailed check on your website settings. We recommend you reach our Acowebs support forum or live chat support for detailed analysis.?

    Thread Starter 99w

    (@ninetyninew)

    Hi,

    Unfortunately this is on a local environment you cannot access, however I have just replicated the issue on a new install using the settings applied here:

    https://i.postimg.cc/rV92tzzm/tax.jpg?dl=1

    Thank you,

    Plugin Contributor Sanesh Acowebs

    (@saneshacodez)

    We have checked your settings. The option that you are asked for is our premium feature. You need to enable “Show taxes in cart item details” setting from our plugin advanced settings tab. Please check the screenshot:?https://tinyurl.com/2lu44yh5?

    You can check this feature from our premium version demo. Thanks!

    Thread Starter 99w

    (@ninetyninew)

    I see, that’s fine – can you confirm when this is enabled that the sub orders of the parent product are then the correct totals (inc tax?)

    You might want to consider including some information regarding this and that the premium version is required for it somewhere in the plugin and docs e.g. if tax is enabled then display a notice about that setting? I only noticed the issue by chance as I was looking at something else, but effectively if you have a store with tax enabled you’ll likely require this feature, if you miss that the option is premium you’ll likely have incorrect sub order totals until realised.

Viewing 4 replies - 1 through 4 (of 4 total)
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