• Resolved craigsand

    (@craigsand)


    We are running a store that only offers delivery in the state of Georgia only. The issue is when the user selects “local pickup” no tax is calculated. It only charges tax when you select flat rate shipping option.

    Can anybody help?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support abwaita a11n

    (@abwaita)

    Hi @craigsand,

    Kindly check in your shipping zone whether you’ve set the tax status for the Local Pickup method to be taxable. Image for reference

    Here’s the Local Pickup documentation with more info on configuration: https://docs.woocommerce.com/document/local-pickup/#section-1

    Thread Starter craigsand

    (@craigsand)

    Hi Abawaita,

    Thanks for your reply. Local Pickup is selected as “taxable” in the settings. But still it does not work.

    View post on imgur.com

    Plugin Support abwaita a11n

    (@abwaita)

    Thanks @craigsand for sharing the screenshot.

    I made a few tests on your site. It seems that at first, the tax calculations work just fine, even when a Local Pickup method is selected: https://snipboard.io/PCYjZk.jpg

    However, when I enter an address within Georgia, it does not calculate taxes when Local Pickup is selected: https://snipboard.io/lWDKQA.jpg

    So, kindly explore these 2 areas:
    1. Check under WooCommerce > Settings > Tax whether you have set up a different tax rate for Georgia
    2. Check whether you have another plugin for calculating taxes

    Further, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter craigsand

    (@craigsand)

    Hi Abawaita,

    Thanks for your reply. Here’s a screenshot of the tax settings:

    View post on imgur.com

    Here is the list of our plugins:

    View post on imgur.com

    Thanks
    Craig

    
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    Plugin Support abwaita a11n

    (@abwaita)

    Hi @craigsand,

    Thanks for sharing the above info.

    Checking your site today, it seems that most shipping destinations have a 0.00 tax when local pickup is selected, not just Georgia. (I tried with Denver, Colorado and no taxes were calculated when I selected Local Pickup)

    If possible, kindly do a plugin/theme conflict test as follows:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Check if the issue is still there when you add items to cart, select Local Pickup and set the shipping address to a location in Georgia

    ?
    If you don’t see the issue, then you know that it was caused by the plugins and/or theme you deactivated. To figure out which plugin/theme is causing the problem, reactivate your other plugins one by one, checking whether the issue returns after each activation until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Plugin Support abwaita a11n

    (@abwaita)

    Hi,

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, you were able to find a solution to your problem!

    If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘TAX Not Added When Choosing’ is closed to new replies.