Tax issues on grouped products

  • Resolved gloveclubltd

    (@gloveclubltd)


    1 year, 11 months ago

    I’m having issues with grouped products and the tax no displaying correctly. Either the tax is showing as 0 or if it shows correctly and I amend a child product the tax amount is not updating on the product page.

    The only work around I have found is to remove the simple products from the grouped product, update and then add the simple products on again which isn’t ideal. Am I the only one to be experiencing this? I’ve disabled all the plugins but the issue still persists. I’ve also cleared the cache but this doesn’t seem to fix the issue.

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  • Hi there @gloveclubltd ??

    I’m having issues with grouped products and the tax no displaying correctly. Either the tax is showing as 0 or if it shows correctly and I amend a child product the tax amount is not updating on the product page.

    Thanks for reaching out. Happy to help you with this!

    Would you mind providing screenshots of the tax settings screens, along with the settings for some product to sample, please?

    https://snipboard.io/ is a good (online) tool of choice for sharing it here.

    Furthermore, in order to understand your store’s setup better, could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then click the Copy for support button.?You can either paste it in your response here, or use https://pastebin.com/ for pasting it there and sharing it with us.

    Also, could you please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error.

    If so, please select View and copy and paste them into your reply here.

    Looking forward to hearing from you!

Viewing 1 replies (of 1 total)
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