Tax issue products

Hey @caspertechonomy – first of all, there are quite a few personal details in that screenshot. Would you mind deleting that?

Second, I can see there’s definitely an issue with your tax configuration, because changing the billing country excludes taxes:

Link to image: https://cld.wthms.co/Tiuq63

Would you mind taking some screenshots of your tax configuration and an example of the courses that have tax added (how you’ve configured taxes there)? I recommend https://snag.gy for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat. It works with Chrome, Firefox and IE.

Hi Job,

Thanks for your reply. Where can I edit / delete my previous post?

Here you can find some screenshots, please let us know what’s going wrong:
https://snag.gy/KYy5JM.jpg
https://snag.gy/KLOGSl.jpg
https://snag.gy/HAKguS.jpg
https://snag.gy/jLK0A8.jpg

@caspertechonomy. Just removing the link on the source would be more than enough, making sure that the above image points to nowhere. Alternatively, I can find an admin of the forums to delete it. Posts can only be edited for a few hours.

I looked at a product with the same price: https://www.e-quine.com/product/communicatie-1/ given that the one of the screenshots was sold out and couldn’t be added to the cart.

Link to image: https://cld.wthms.co/Baevet

For the Netherlands, 5.66 is 6% of 99.95.

I’ve also changed the address in the checkout to Belgium. You don’t have VAT set up for Belgium, so the 94.29 is the 99.95 without the 6% VAT:

Link to image: https://cld.wthms.co/MsKBg6

This by the way means that you’ve set your products to be including VAT when you enter the prices, and if there’s no VAT rate for a country, there will not be VAT added to it.

Based on this product, I cannot find anything wrong with your configuration or WooCommerce. The only thing I can think of is that on the product that’s not working, you have a different setting on the variation as to the parent product. Could you check that?

@jobthomas

We have solved the tax issue. Can you ask an admin to delete this topic, so the image above will be deleted too? Thanks!

hey @caspertechonomy – we only ask admins to delete topics if they contain sensitive information or don’t follow the community guidelines. There’s no big need to delete this one I think.

Have a great day!