Tax free wallet recharge issue

  • Resolved phareweb35

    (@phareweb35)


    8 months, 2 weeks ago

    Hi,

    I’ve got a small issue on the plugin tax free option : I want my customers to recharge their wallets without taxes, but when I make a test, let’s say I want to charge 100 € to my wallet, the total amount is 83,33 € (looks like its the non VAT price). How can I fix it ?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author WP Swings

    (@wpswings)

    Hello,

    Thank you for using our plugin,

    In reference to your query, Please check whether you have enabled the ” Make Wallet Rechargeable Product Tax Free” setting under the Wallet general setting.

    Still facing issue then do let us know

    Regards

    Thread Starter phareweb35

    (@phareweb35)

    Hi,

    Thanks for your reply, yes I did enable “Enable to allow customers to recharge their wallet without tax applied”, I can’t find the ” Make Wallet Rechargeable Product Tax Free” option.

    See the screenshot : https://ibb.co/T1MbcF1

    Thanks for your help.

    Paul

    Plugin Author WP Swings

    (@wpswings)

    Hello ,

    Thank you for the response,

    I am sharing the screenshot of the setting which you can find under wallet general settings as the screenshot you shared is not viewable.

    Screenshot:https://nimb.ws/gohtNmn

    Regards

    Thread Starter phareweb35

    (@phareweb35)

    Sorry for that, this setting is enabled on my side, in fact I can see that it works (no VAT taxes applied). However I still have the problem when I charge my wallet with +100€, I only get 83,33€ charged (the non VAT value equivalent).

    Thanks for your help.

    Plugin Author WP Swings

    (@wpswings)

    Hello ,

    Thank you for your response,

    We suggest you to please connect with our support team regarding the issue you are facing.

    Regards 

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Tax free wallet recharge issue’ is closed to new replies.

Tags