Tax calculation in Swiss francs does not work

You can see the option in the tax settings area

Calculate tax based on: Here select the option Customer shipping address.

Hi,
Thanks for the reply. The setup is already like this. You can see it HERE
I also want to point out that I’m using THIS plugin, but I checked its options and I don’t see anything about VAT

Report:

### WordPress Environment ###

WordPress address (URL): https://www.esserevegan.it
Site address (URL): https://www.esserevegan.it
WC Version: 8.2.0
REST API Version: ? 8.2.0
WC Blocks Version: ? 11.1.2
Action Scheduler Version: ? 3.6.3
Log Directory Writable: ?
WP Version: 6.3.2
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: –
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.33
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.85.0
OpenSSL/3.0.9

SUHOSIN Installed: –
MySQL Version: 5.7.39-42-log
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 8.2.0
WC Database Prefix: iik_
Dimensione totale database: 131.25MB
Dimensione dati database: 99.04MB
Dimensione indice database: 32.21MB
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iik_wpbdp_plans: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
iik_wpforms_payments: Dati: 0.02MB + indice: 0.14MB + motore InnoDB
iik_wpforms_payment_meta: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
iik_wpforms_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
iik_wpmailsmtp_debug_events: Dati: 0.05MB + indice: 0.00MB + motore InnoDB
iik_wpmailsmtp_tasks_meta: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
iik_wprm_analytics: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
iik_wprm_ratings: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
iik_wrt_tabs: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
iik_wrt_tabs_settings: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
iik_wsal_metadata: Dati: 3.52MB + indice: 5.03MB + motore InnoDB
iik_wsal_occurrences: Dati: 2.52MB + indice: 0.59MB + motore InnoDB
iik_yoast_indexable: Dati: 2.52MB + indice: 0.61MB + motore InnoDB
iik_yoast_indexable_hierarchy: Dati: 0.13MB + indice: 0.20MB + motore InnoDB
iik_yoast_migrations: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
iik_yoast_primary_term: Dati: 0.05MB + indice: 0.03MB + motore InnoDB
iik_yoast_seo_links: Dati: 1.52MB + indice: 0.42MB + motore InnoDB

### Post Type Counts ###

attachment: 4666
cookielawinfo: 23
custom_css: 3
e-landing-page: 1
elementor_library: 14
forminator_forms: 2
frm_form_actions: 2
frm_styles: 1
gd_place: 2
hp_email: 1
hp_listing: 1
hp_listing_attribute: 1
hp_vendor: 1
is_search_form: 1
mailpoet_page: 1
mc4wp-form: 1
nav_menu_item: 16
oembed_cache: 8
page: 24
post: 195
product: 61
product_variation: 394
revision: 207
rtcl_listing: 1
shop_order: 15
sp_wp_tabs: 1
tablepress_table: 2
tabs_responsive: 1
tooltips: 1
um_directory: 1
um_form: 3
veg_nav_dir_ltg: 509
veg_nav_rev_rev: 20
wp_global_styles: 1
wp_navigation: 1
wpbdp_listing: 2
wpforms: 3
wprm_recipe: 4

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (27) ###

JSON Basic Authentication: by WordPress API Team – 0.1
CookieYes | GDPR Cookie Consent: by CookieYes – 3.1.4
Database Cleaner: Clean, Optimize & Repair: by Jordy Meow – 0.9.9
Directories - Faker: by SabaiApps – 1.4.0-dev.179
Directories - Frontend: by SabaiApps – 1.4.0-dev.179
Directories - Payments: by SabaiApps – 1.4.0-dev.179
Directories Pro: by SabaiApps – 1.4.0-dev.179
Directories - Reviews: by SabaiApps – 1.4.0-dev.179
Directories: by SabaiApps – 1.4.0-dev.179
Elementor Pro: by Elementor.com – 3.16.2
Elementor: by Elementor.com – 3.16.5
Essential Addons for Elementor: by WPDeveloper – 5.8.11
Loco Translate: by Tim Whitlock – 2.6.6
Premium Addons for Elementor: by Leap13 – 4.10.11
Printful Integration for WooCommerce: by Printful – 2.2.5
Super Socializer: by Team Heateor – 7.13.59
TablePress: by Tobias B?thge – 2.1.8
Spectra: by Brainstorm Force – 2.8.0
User Role Editor: by Vladimir Garagulya – 4.64
CURCY - Multi Currency for WooCommerce: by VillaTheme – 2.2.0
WooCommerce Stripe Gateway: by WooCommerce – 7.6.0
WooCommerce Payments: by Automattic – 6.6.0
WooCommerce: by Automattic – 8.2.0
Yoast SEO: by Team Yoast – 21.3
WP Mail SMTP: by WP Mail SMTP – 3.9.0
WP Recipe Maker: by Bootstrapped Ventures – 8.10.3
WPForms Lite: by WPForms – 1.8.4

### Inactive Plugins (5) ###

Ad Inserter: by Igor Funa – 2.7.31
REST API Password Reset with Code: by Be Devious Web Development – 0.0.16
WooCommerce PayPal Payments: by WooCommerce – 2.3.1
WordPress REST API Authentication: by miniOrange – 2.9.0
WP Fastest Cache: by Emre Vona – 1.2.0

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: drts_veg_nav_dir_ltg (drts_veg_nav_dir_ltg)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Shop base: #4325 - /negozio-di-abbigliamento-e-accessori-vegan/
Carrello: ? La pagina non contiene lo shortcode [woocommerce_cart] o il blocco woocommerce/cart.
Pagamento: ? La pagina non contiene lo shortcode [woocommerce_checkout] o il blocco woocommerce/checkout.
Il mio account: #4328 - /mio-account/
Termini e condizioni: #4329 - /rimborso_reso/

### Theme ###

Name: Il mio tema figlio.
Version: 1.0
Author URL: https://www.esserevegan.it/
Child Theme: ?
Parent Theme Name: GeneratePress
Parent Theme Version: 3.3.1
Parent Theme Author URL: https://tomusborne.com
WooCommerce Support: ?

### Templates ###

Overrides: –

### WooPayments ###

Version: 6.6.0
Connected to WPCOM: Sì
WPCOM Blog ID: 198887742
Account ID: acct_1Jn8xq2HBTDN6ub9
Payment Gateway: Abilitato
Test Mode: Disabilitato
UPE: Abilitato (deferred_intent_upe_without_fallback)
UPE Enabled APMs: card,sofort,sepa_debit
WooPay: Non idoneo
Apple Pay / Google Pay: Abilitato (product,cart,checkout)
Fraud Protection Level: advanced
Enabled Fraud Filters: Address Mismatch,International IP Address,IP Address Mismatch
Multi-currency: Abilitato
Public Key Encryption: Disabilitato
Auth and Capture: Abilitato
Documents: Abilitato
Logging: Disabilitato

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
core-profiler
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
product-variation-management
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: customize-store
minified-js
new-product-management-experience
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-10-13 20:45:36 +02:00
Options: ?
Notes: 187
Onboarding: completed

### Action Scheduler ###

Completato: 311
Oldest: 2023-09-13 16:35:44 +0200
Newest: 2023-10-13 03:00:04 +0200

Operazione non riuscita: 97
Oldest: 2022-09-17 10:09:41 +0200
Newest: 2023-10-03 17:47:58 +0200

In attesa: 4
Oldest: 2023-10-13 10:09:40 +0200
Newest: 2023-10-18 16:40:31 +0200

### Status report information ###

Generated at: 2023-10-13 09:41:08 +02:00

Grazie!

Hi @umberto69

Please go to WooCommerce > Settings > General > Default Customer Location, and choose “Geolocate(with page caching support)” to automatically determine the customer’s location. After that, check again to see if this solves your problem.

If the problem persists, it could be due to caching. Ask your Swiss contact to clear their browser cache and cookies, or try a different browser.

Let us know how that goes. Looking forward to helping you.