Tax calculation

Tick the option prices include the tax in woocommerce.

@aps12345 I choose this option, but in cart woocommerce add tax to product

https://prnt.sc/Xl4j6GaLs2HC

Hi @arkentos

Thanks for reaching out!

I understand that you’ve setup your tax settings to be VAT-inclusive, however, tax is still being added on your site’s checkout page, is that correct?

For us to investigate this further, please share with us a screenshot of the following settings below:

• General Settings (WooCommerce > Settings > General)
• Tax Settings (WooCommerce > Settings > Tax)
• Tax Classes (Standard Rates, Reduced Rates, etc)

If you don’t already have a screenshot service installed, you can try https://snipboard.io. You can share the direct link to the image as a response to this topic.

Furthermore, I’d like to understand your site properly. Please share your System Status Report that you can find via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, you can paste it into your reply here.

If you could also provide the fatal error logs (if any) under WooCommerce > Status > Logs.

You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

Thanks!

@xue28 Yes tax adds to final price in checkout, I doesnt have error in logs

https://snipboard.io/YCGX2E.jpg

https://snipboard.io/FQgaAU.jpg

https://snipboard.io/10tJo9.jpg

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Hi @arkentos

Thanks for sharing the requested information above.

I checked your site, added this product to my cart, and changed the shipping location to Australia to check if the product price will be updated, however, I am not seeing it as you can see below:

Product: Advance Consultation

Checkout page:

For us to replicate the issue here, can you please share with us the step by step procedure to be done on your site? Like, what product to test and what country to use.

If a screenshot would be helpful, I’d recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

@xue28 sorry i been deactivating tax calculation, because have sells. Can you check now please

Hi @arkentos

Thanks for your confirmation here.

Checking the same product above and using the same shipping location, I was able to confirm the new product price as you can see below:

I can see that VAT is being added to the product’s price here and I even tested it with different locations.

I would like the customer’s total purchase price not to exceed $100. That is, I myself pay tax on this amount.

Now, going back to your original post above, can you please share with us on what are you trying to achieve on your site so that we could address you more effectively?

If a screenshot would be helpful, I’d recommend using https://snipboard.io. You can share the direct link to the image as a response to this topic.

@xue28 you add advance consultation, for this product i have price 160,00€. I want the customer to pay exactly that 160 euros, no more. And see vat from this 160 eur

Hello,

I added the same tax settings to test the same behavior on my testing site, but the issue is not on my end:

Can you please clear the site cache to see if that makes a difference?

Let us know if there are any questions.

@ihereira my cache is clean, problem doesnt solved

i also check on my different website with this settings and all work, may be problem is with woocommerce blocks? Because on my different website i doesnt use woo blocks in checkout

Hi,

i also check on my different website with this settings and all work, may be problem is with woocommerce blocks? Because on my different website i doesnt use woo blocks in checkout

It is a possibility. I’d suggest running a conflict test, start switching the site theme to Storefront temporarily, and then disable all plugins except WooCommerce, check again to see if the issue persists, if not, it means a conflict was affecting the site, and you can then switch back your theme to the original one, then reactivate the rest of the plugins (checking again after each plugin reactivation), until you find the culprit. More info: https://woocommerce.com/document/how-to-test-for-conflicts/

@ihereira i deactivate all plugins and change theme to storefront, but it doesnt help me

Hi,

Thanks for your response. May I request for additional pieces of information?

It would be great if you share your System Status Report, found under WooCommerce > Status, on your site. You can share it via https://pastebin.com/ link, and keep it alive for some days while we are checking into the issue, after that you can delete it.

Error Log: Please share a copy of any fatal error log found under WooCommerce > System Status > Logs. That will help to investigate.

Thanks.