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Resolved tsaffeld
(@tsaffeld)

1 year, 8 months ago

Do you know why some items come across to Square correctly, and others don’t? Is this something we can fix? It takes much longer to reconcile these items and it would really help a lot.

For example, an order for one specific product was $1,463.32 which was received via Woo Commerce ($1,374.00 for service, and $89.31 for tax):

When it hits square, the total amount is considered a sale, under uncategorized, and taxes are not broken out:

However for other products, it was also paid by Square, but it actually comes over as categorized correctly with taxes broken out.

Is there anything that can be done to make it so the tax is broken on when it hits square for ALL products?

Viewing 7 replies - 1 through 7 (of 7 total)

Igor H
(@ihereira)

1 year, 8 months ago

Hello,

Can you please provide screenshots of the issue on your end? You can send screenshots via https://snipboard.io.

Does the site have any tax-exempt plugin? Does the product have any specific tax class?

May I ask, can you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.?

Looking forward to hearing from you.
Thread Starter tsaffeld
(@tsaffeld)

1 year, 8 months ago
Sure here are some screen shots – one screen shot of a working product and one screen shot of the problem product-

Problem Product screen shot – https://snipboard.io/oSCQVp.jpg

Working Product screen shot – https://snipboard.io/6c4SrK.jpg

We are not using any tax exempt plugins

Screen shot of all installed plugins
https://snipboard.io/MQr1lN.jpg

system report
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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – Enforce Approved Product Download Directories: – Order datastore: WC_Order_Data_Store_CPT WC Pages Shop base: #136 - /shop/ Cart: #137 - /cart/ Checkout: #138 - /checkout/ My account: #139 - /my-account/ Terms and conditions: <img class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/274c.svg"></img></img> Page not set Theme Name: Avada Child Version: 1.0.0 Author URL: https://theme-fusion.com Child Theme: <img class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img></img> Parent Theme Name: Avada Parent Theme Version: 7.9.2 Parent Theme Author URL: https://themeforest.net/user/ThemeFusion WooCommerce Support: <img class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img></img> Templates Overrides: Avada/woocommerce/cart/cart.php Avada/woocommerce/checkout/form-pay.php Avada/woocommerce/checkout/review-order.php Avada/woocommerce/checkout/thankyou.php Avada/woocommerce/loop/loop-start.php Avada/woocommerce/single-product/add-to-cart/variable.php Avada/woocommerce/single-product/short-description.php Avada/woocommerce/single-product/tabs/additional-information.php Avada/woocommerce/single-product/tabs/description.php Avada-Child-Theme/woocommerce/single-product.php Square Environment: Production Tokenization Enabled: – Debug Mode: Save to Log Admin Enabled Features: activity-panels analytics coupons customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing multichannel-marketing mobile-app-banner navigation new-product-management-experience onboarding onboarding-tasks remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page Disabled Features: minified-js product-variation-management settings Daily Cron: <img class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img></img> Next scheduled: 2023-03-07 14:30:05 -05:00 Options: <img class="emoji" alt="?" src="https://s.w.org/images/core/emoji/14.0.0/svg/2714.svg"></img></img> Notes: 114 Onboarding: completed Action Scheduler Canceled: 1 Oldest: 2023-03-02 16:30:41 -0500 Newest: 2023-03-02 16:30:41 -0500 Complete: 2,070 Oldest: 2023-02-04 09:48:46 -0500 Newest: 2023-03-07 09:21:40 -0500 Failed: 15 Oldest: 2023-03-06 14:35:19 -0500 Newest: 2023-03-06 14:39:20 -0500 Pending: 3 Oldest: 2023-03-07 10:15:39 -0500 Newest: 2023-03-07 15:20:53 -0500 Status report information Generated at: 2023-03-07 09:26:47 -05:00 
- This reply was modified 1 year, 8 months ago by tsaffeld.
- This reply was modified 1 year, 8 months ago by Steven Stern (sterndata).
Thread Starter tsaffeld
(@tsaffeld)

1 year, 8 months ago

square log for a product that doesn’t have the tax being broken out “Ultimate Package”

screenshot of square transaction logs
https://snipboard.io/X0sOp8.jpg

Igor H
(@ihereira)

1 year, 8 months ago

Hi,

Thank you for the screenshot.

May I ask for one more piece of information? Can you share your System Status Report, found under WooCommerce > Status on your site, please? Please note, it does not have sensitive information.

Looking forward to hearing from you.

Thread Starter tsaffeld
(@tsaffeld)

1 year, 8 months ago

sure here you go
https://snipboard.io/23azO0.jpg
Thread Starter tsaffeld
(@tsaffeld)

1 year, 8 months ago
```
WordPress Environment

WordPress address (URL): https://www.tankamerica.com
Site address (URL): https://www.tankamerica.com
WC Version: 7.4.1
REST API Version: ?</img> 7.4.1
WC Blocks Version: ?</img> 9.4.4
Action Scheduler Version: ?</img> 3.5.4
Log Directory Writable: ?</img>
WP Version: 6.1.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?</img>
Language: en_US
External object cache: ?</img>

Server Environment

Server Info: nginx
PHP Version: 7.4.33.1
PHP Post Max Size: 100 MB
PHP Time Limit: 43300
PHP Max Input Vars: 10000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
MySQL Version: 5.7.40-43-log
Max Upload Size: 50 MB
Default Timezone is UTC: ?</img>
fsockopen/cURL: ?</img>
SoapClient: ?</img>
DOMDocument: ?</img>
GZip: ?</img>
Multibyte String: ?</img>
Remote Post: ?</img>
Remote Get: ?</img>

Database

WC Database Version: 7.4.1
WC Database Prefix: wp_
Total Database Size: 127.82MB
Database Data Size: 103.27MB
Database Index Size: 24.55MB
wp_woocommerce_sessions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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wp_woocommerce_order_itemmeta: Data: 3.52MB + Index: 3.03MB + Engine InnoDB
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wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_dopbsp_extras_groups_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_dopbsp_settings_calendar: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_itsec_fingerprints: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wp_itsec_lockouts: Data: 0.02MB + Index: 0.08MB + Engine InnoDB
wp_itsec_logs: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_itsec_temp: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
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wp_login_redirects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_nm_personalized: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wp_posts: Data: 2.52MB + Index: 0.69MB + Engine InnoDB
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wp_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wp_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_revslider_css: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_revslider_css_bkp: Data: 0.13MB + Index: 0.02MB + Engine InnoDB
wp_revslider_layer_animations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_layer_animations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_navigations_bkp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_revslider_sliders: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_revslider_sliders_bkp: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_revslider_slides_bkp: Data: 0.08MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_revslider_static_slides_bkp: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_rg_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_form_view: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_rg_incomplete_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_rg_lead: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_rg_lead_detail: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_rg_lead_detail_long: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_rg_lead_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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wp_sbi_feeds: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_sbi_feed_caches: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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wp_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_sbi_sources: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_simple_login_log: Data: 1.52MB + Index: 0.19MB + Engine InnoDB
wp_smush_dir_images: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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wp_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_totalsoft_galleryv_dbt: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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Post Type Counts

attachment: 251
bkap_booking: 1587
bkap_reminder: 1
bne_testimonials_sg: 1
cpo_pt_forms: 1
custom_css: 2
et_pb_layout: 53
fpf_fields: 1
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page: 39
popup: 1
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post: 13
product: 16
product_variation: 9
revision: 4
shop_coupon: 8
shop_order: 1521
slide: 1
supercarousel: 1
supercontent: 4

Security

Secure connection (HTTPS): ?</img>
Hide errors from visitors: ?</img>

Active Plugins (39)

Gravity Forms: by Gravity Forms – 2.7.2
Admin Menu Editor Pro: by Janis Elsts – 2.18.1
Affiliate For WooCommerce: by StoreApps – 6.3.0
Akismet Anti-Spam: by Automattic – 5.0.2
Better Search Replace: by WP Engine – 1.4.2
Classic Editor: by WordPress Contributors – 1.6.2
Customize Login Image: by Apasionados
Apasionados del Marketing – 3.5.3

GTM4WP: by Thomas Geiger – 1.16.2
Avada Builder: by ThemeFusion – 3.9.2
Avada Core: by ThemeFusion – 5.9.2
Royal Dock Menu Multimedia Slider: by FWD – 1.0
Gravity Forms Entries Import: by WpExperts. – 1.3.1
Smash Balloon Instagram Feed: by Smash Balloon – 6.1.2
Jetpack: by Automattic – 11.8.4
Current Year and Copyright Shortcodes: by David Gewirtz – 1.0.2
Olark Live Chat: by Olark – 1.0.9
Open External Links in a New Window: by WebFactory Ltd – 1.44
LoginWP (Formerly Peter's Login Redirect): by LoginWP Team – 3.0.7.0
Popup Maker: by Popup Maker – 1.18.0
Real-Time Find and Replace: by Marios Alexandrou – 4.0.2
Redirection: by John Godley – 5.3.9
Slider Revolution: by ThemePunch – 6.6.11
Simple Login Log: by Max Chirkov – 1.1.3
Sticky Menu (or Anything!) on Scroll: by WebFactory Ltd – 2.32
Under Construction: by WebFactory Ltd – 3.97
What The File: by Never5 – 1.6.0
Booking & Appointment Plugin for WooCommerce: by Tyche Softwares – 5.19.0
WooCommerce Conversion Tracking: by weDevs – 2.0.10
WooCommerce Google Analytics Integration: by WooCommerce – 1.6.2
WooCommerce Product Add-ons: by WooCommerce – 5.0.0
WooCommerce Shipping & Tax: by WooCommerce – 2.2.3
WooCommerce FedEx Shipping: by WooCommerce – 3.4.17
WooCommerce Square: by WooCommerce – 3.6.1
WooCommerce: by Automattic – 7.4.1
Yoast SEO: by Team Yoast – 20.2.1
WP Mail Logging: by SendLayer – 1.10.5
Smush Pro: by WPMU DEV – 3.12.5
WPMU DEV Dashboard: by WPMU DEV – 4.11.18
Embed Plus YouTube WordPress Plugin: by Embed Plus YouTube Plugin Team – 14.1.4.1

Inactive Plugins (8)

Duplicate Page and Post: by Arjun Thakur – 2.9.2
iThemes Security: by iThemes – 8.1.4
Saragna - Instagram Social Streams Grid With Carousel: by Hitesh Khunt – 2.0
WC Custom Thank You: by Nicola Mustone – 1.2.1
WooCommerce Google Analytics Pro: by SkyVerge – 1.6.3
WP Mail SMTP: by WPForms – 3.7.0
WP phpMyAdmin: by Puvox.software – 5.2.1.02
WP Rocket: by WP Media – 3.2.6

Dropin Plugins (2)

advanced-cache.php: advanced-cache.php
object-cache.php: Memcached Redux

Must Use Plugins (5)

Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
WP Engine Cache Plugin: by WP Engine – 1.1.2
WP Engine Seamless Login Plugin: by WP Engine – 1.6.0
WP Engine Security Auditor: by wpengine – 1.0.10
WP Engine System: by WP Engine – 5.0.1

Settings

API Enabled: ?</img>
Force SSL: ?</img>
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
Order datastore: WC_Order_Data_Store_CPT

WC Pages

Shop base: #136 - /shop/
Cart: #137 - /cart/
Checkout: #138 - /checkout/
My account: #139 - /my-account/
Terms and conditions: ?</img> Page not set

Theme

Name: Avada Child
Version: 1.0.0
Author URL: https://theme-fusion.com
Child Theme: ?</img>
Parent Theme Name: Avada
Parent Theme Version: 7.9.2
Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
WooCommerce Support: ?</img>

Templates

Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php
Avada-Child-Theme/woocommerce/single-product.php

Square

Environment: Production
Tokenization Enabled: –
Debug Mode: Save to Log

Admin

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
new-product-management-experience
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
product-variation-management
settings

Daily Cron: ?</img> Next scheduled: 2023-03-08 14:30:05 -05:00
Options: ?</img>
Notes: 114
Onboarding: completed

Action Scheduler

Canceled: 1
Oldest: 2023-03-02 16:30:41 -0500
Newest: 2023-03-02 16:30:41 -0500

Complete: 2,090
Oldest: 2023-02-04 11:49:47 -0500
Newest: 2023-03-07 11:16:26 -0500

Failed: 15
Oldest: 2023-03-06 14:35:19 -0500
Newest: 2023-03-06 14:39:20 -0500

Pending: 3
Oldest: 2023-03-07 12:16:26 -0500
Newest: 2023-03-07 15:20:53 -0500

Status report information

Generated at: 2023-03-07 11:19:05 -05:00
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Saif
(@babylon1999)

1 year, 8 months ago

Hello @tsaffeld,

I can see there was a similar case not long ago with the same host (WP Engine), can you please try disabling all “Must use” caching/security plugins temporarily?

If that didn’t help, then please open a ticket about this from WooCommerce.com > MY profile > Support.

Make sure to include a link to this thread so we know what has been done already.

Cheers!

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Tax being broken out on some products but not on others’ is closed to new replies.

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