Targetting 2.0 !

Great plugin!

I will try to test it but maybe not before the weekend.

I tested the beta 2 and have no problems so far ??

Is there any way to only allow certain user to post a “support” request?

It would be great because any user can register but only customer or customer who paid for support can generate a “support” topic.

PS: Great plugin ??

thanks for your feedback @solhuebner

i’ll see what i can do about restricting support to certain roles.

Hi,

It works excellent so far, just the MultiSite issue I opened on your GitHub repository. Also, I was going to ask you, but I guess I found the filter needed to extend status. I am using following code:

function ipt_kb_support_new_status( $status ) {
	$status['topic-not-resolved'] = array(
		'sb-caption'   => __( 'New Request', 'ipt_kb' ),
		'value'        => 1,
		'prefix-title' => __( '<span class="glyphicon ipt-icon-info2 bstooltip" title="New Request"></span><span class="sr-only"> [New Request] </span>', 'ipt_kb' ),
		'admin_class'  => 'waiting'
	);
	$status['topic-resolved'] = array(
		'sb-caption'   => __( 'Resolved', 'ipt_kb' ),
		'value'        => 2,
		'prefix-title' => __( '<span class="glyphicon ipt-icon-checkmark-circle bstooltip" title="Resolved"></span><span class="sr-only"> [Resolved] </span>', 'buddy-bbpress-support-topic' ),
		'admin_class'  => 'approved'
	);
	$status['topic-processing'] = array(
		'sb-caption'   => __( 'Processing', 'ipt_kb' ),
		'value'        => 3,
		'prefix-title' => __( '<span class="glyphicon ipt-icon-history bstooltip" title="Processing"></span><span class="sr-only"> [Processing] </span>', 'ipt_kb' ),
		'admin_class'  => 'waiting'
	);
	$status['topic-no-solution'] = array(
		'sb-caption'   => __( 'No Solution', 'ipt_kb' ),
		'value'        => 4,
		'prefix-title' => __( '<span class="glyphicon ipt-icon-cancel-circle bstooltip" title="No Solution"></span><span class="sr-only"> [No Solution] </span>', 'ipt_kb' ),
		'admin_class'  => 'spam'
	);
	return $status;
}
if ( class_exists( 'BP_bbP_Support_Topic' ) ) {
	add_filter( 'bpbbpst_available_support_status', 'ipt_kb_support_new_status' );
}

From what I can understand, prefix-title goes before the title, admin-class goes for the dashboard widget and sb-caption goes for the selectbox title. Please correct me if I am wrong.

Update: I updated the code snippet in case someone else also wants to use it.

you are right ?? I’ve seen your issue on github. Currently working on it. There should be a new beta solving this real soon !

Thanks for your interest in this plugin

Nice progress!

Would love to see this feature added:

– Automatically set topics status older than a month to resolved. –

There is a plugin which already does this (called “BBps Update Status”) but it is designed to work only with the old “GetShopped Support Forums” plugin which unfortunately is not actively developed anymore.

Thanks!

+1 for @rain3r.walkt3r’s suggestion > automatically set topic status older than x months to resolved

Can’t wait for the release. Also, +1 for @rain3r.walkt3r’s suggestion too.

Thank your for this great plugin!

Can not wait to see the new version released ??