Tanked my site

  • After a major login issue (which I suspect, from trial and error, is ManageWP’s silent dislike of special characters in passwords), I managed to eventually access the interface. Everything looks pretty straightforward and well laid-out, and I especially like the rather informative Performance tool.

    All that changed, however, when I went to update a plugin through ManageWP. The update was apparently successful but when I tried accessing my site directly after that, I encountered a code 500 error. As other subdirectories on my domain worked, it was definitely to do with the WordPress installation. I did the standard elimination exercises with ALL plugins (and themes) to no avail, until I was left with no choice but to remove the entire WordPress folder and unzip a new one from scratch – and lo and behold, my site was back online. I then transferred my previous themes and the site still worked.

    I don’t know what ManageWP did during the update but it appears it corrupted all my installed plugins, so hereon, I don’t trust it. I won’t award it one star because as said, its other tools are useful. However, for anything that involves direct modification of a site – i.e. updates – I would advise people to do it directly from the WordPress dashboard. While defeating some of the purpose, it also means you’re more in control of access to your installation.

    • This topic was modified 7 years, 6 months ago by Thunderfunk.
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  • Hey there,

    I’m sorry to hear you’re having the issue with the update. The strange thing here is that ManageWP doesn’t actually do the update – all it does is instruct the website’s WordPress installation to do it. This goes doubly so with installed plugins that aren’t updated – these should not be affected by ManageWP at all.

    We’d be happy to help troubleshoot the issue, just drop us a line at [email protected] and we’ll swoop in to the rescue ??

    Cheers,
    Nemanja

    great service reply

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