Tabs not showing with any version above 2.3.3

  • Resolved ktsiterip

    (@ktsiterip)


    3 years ago

    Hi there
    We recently updated to the latest version of the plugin
    When we do so, the tabs disappear
    Rolling back to v2.3.3 makes them appear again
    I have done troubleshooting via Health Check and also checked for any js errors via Chrome Inspector, but I cant see anything – any ideas?
    Thank you!

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author QuantumCloud

    (@quantumcloud)

    Hi,

    Thank you for reporting the issue. We are checking and we will release an update asap if necessary.

    Regards

    Thread Starter ktsiterip

    (@ktsiterip)

    Thank you for reporting the issue. We are checking and we will release an update asap if necessary.

    Thank you so much!

    Much appreciated!

    • This reply was modified 3 years ago by ktsiterip.
    Plugin Author QuantumCloud

    (@quantumcloud)

    Hi,

    We have tested extensively but cannot duplicate the issue anyway under different scenarios.

    Can you try updating to the latest version and checking the option “Use Category ID” for tab from the settings?
    Screenshot: https://prnt.sc/26q0jaw

    Let us know if that resolves the issue.

    Thank you

    Thread Starter ktsiterip

    (@ktsiterip)

    Thank you for your help – much appreciated!

    Unfortunately the Category ID change does not affect it

    Screenshots:

    With latest version of plugin – shows incorrectly
    https://postimg.cc/30vcXcXy

    With v2.3.3
    https://postimg.cc/8s6Knxvc

    Plugin Author QuantumCloud

    (@quantumcloud)

    Hi,

    We can see that you have SG caching plugin enabled. The SG cache is quite persistent. To be sure, can try updating, then disable the SG cache, reload the page after clearing your browser cache also and see if the issue is fixed? After verifying that it works you can re-enable the SG cache plugin and purge it a few times.

    Thank you

    Thread Starter ktsiterip

    (@ktsiterip)

    Hi there
    Yes, I already tried disabling SG optimiser (and all other plugins)
    Its a real mystery that I cant solve – many thanks for all of your hard work on this!

    Plugin Author QuantumCloud

    (@quantumcloud)

    Hi,

    I am sorry, we could not find a solution for you. We will keep an eye out for the issue. If we find a solution, I will be sure to let you know.

    Many thanks for your cooperation.

    Thread Starter ktsiterip

    (@ktsiterip)

    I think I may have found the solution – however, it may have just been a coincidence and the tabs may now be displaying correctly for another reason.

    The shortcode
    [wtcpl-product-cat]
    was placed before into a page builder (site origin) in a ‘text’ widget

    When I changed the text widget to a ‘custom html’ widget, the tabs display correctly!

    Ad I say might be another reason, but worth checking if you are having the same issue

    • This reply was modified 2 years, 10 months ago by ktsiterip.
    • This reply was modified 2 years, 10 months ago by ktsiterip.
    Plugin Author QuantumCloud

    (@quantumcloud)

    Thank you for the details. We are checking with Site origin.

    Regards

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Tabs not showing with any version above 2.3.3’ is closed to new replies.