Table of contents jump links leading to 404 page

  • Resolved Alessio Rigoli

    (@agrtechnology)


    2 years ago

    Been a user of this plugin for quite a while now and noticed on one of my blog posts if you expand the table of contents then click one of the heading links which should jump to the specific section it does and then immediately goes to a 404 page.

    For example in this post: https://agrtech.com.au/business/best-learning-management-system-for-small-business/ if I click the heading it scrolls down then about 1 second later redirects me to a 404 page. I have tried clearing out cache and other posts to see if it can be replicated and each time run into the issue.

    Wondering if I could please get some help, thank you

Viewing 15 replies - 16 through 30 (of 32 total)
  • Thread Starter Alessio Rigoli

    (@agrtechnology)

    Using the Sydney theme with some minor tweaks applied

    Plugin Author Magazine3

    (@magazine3)

    Hi, Can you please kindly check once if it’s due to the theme? Also kindly do let us know a bit more clearly what minor tweaks you applied. So that we will analyze these all things together and assist you immediately to fix your issue.

    Thread Starter Alessio Rigoli

    (@agrtechnology)

    Hi there apologies for delayed reply, I have checked theme and cant find anything. Only changes to theme are the footer and some code to hide the sidebar on mobile other than that everything else is pretty much the same.

    Plugin Author Magazine3

    (@magazine3)

    Hi,thanks for the response. Kindly can you please go through the help and support setting in the toc if possible.

    Thread Starter Alessio Rigoli

    (@agrtechnology)

    Submitted message through wordpress plugin support option. Thanks

    Thread Starter Alessio Rigoli

    (@agrtechnology)

    Hi there still experiencing this issue and unfortunately never heard back

    Plugin Author Magazine3

    (@magazine3)

    Hi, thanks for contacting us. We’ve recently released version 2.0.57.1. Please update to the latest version and check for conflicts with other plugins and themes. Give it a try, and let us know if you continue to experience the same issue.

    Thread Starter Alessio Rigoli

    (@agrtechnology)

    Updated all plugins seems like the issue is still the same, checked another page in a clean browser with no cache just to make sure and still had the same issue

    Plugin Author Magazine3

    (@magazine3)

    Hi, thanks for reaching out to us and we apologize for the inconvenience caused. This option which can resolve this issue: https://prnt.sc/P7EcVIlNeUUV .

    1. Go to Toc setting.
    2. Scroll down and you will find “Generate TOC link ids” option.
    3. Enable that option once and try.

    Please give it a try and if you still encounter the same issue please let us know.

    Thread Starter Alessio Rigoli

    (@agrtechnology)

    thanks for getting back tried that setting and cleared cache unfortunately looks like issue is still there can you check the link above to see if it show on your end. For me if I click any item in the table of contents it scrolls down then about 1-2 seconds later goes to a 404 error

    Plugin Author Magazine3

    (@magazine3)

    Hi there, Thank you for contacting us. Could you please confirm if you are using the TOC plugin without combining it with other plugins? Mixing plugins can lead to conflicts, which might be causing that kind of issue you mentioned. Also kindly confirm which theme you are currently using?

    • This reply was modified 1 year, 4 months ago by Magazine3.
    Thread Starter Alessio Rigoli

    (@agrtechnology)

    I am not aware of any conflicting plugins and we do not use any other plugins that have table of contents functionality is there anything else you can see that may cause this? really needing help to sort this out

    Plugin Author Magazine3

    (@magazine3)

    Hi, we checked your shared URL and it appears that you are using a different TOC plugin. Could you please provide us with the exact URL where you are using our Easy-TOC Plugin? This will help us investigate further.

    Thread Starter Alessio Rigoli

    (@agrtechnology)

    Hi there had another few tries on my end and think it may potentially be issue with my custom theme so have swapped to another plugin for now to see if the issue replicates itself

    Plugin Author Magazine3

    (@magazine3)

    Hi, thanks for letting us know. We kindly suggest you use the Easy-toc plugin on your URL once and check again.. If you encounter any issues, please let us know, and share the URL with us so we will check and provide you with a quick solution.

Viewing 15 replies - 16 through 30 (of 32 total)
  • The topic ‘Table of contents jump links leading to 404 page’ is closed to new replies.