Table not showing on mobile

Hello,
Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

We are not able to see any wpDataTable on your Page. We can see one table, but it is not made by our Plugin. We are not 100% sure, but it seems this is a table block made by the Gutenberg Page builder, or something similar.

When we inspect the HTML of this Table on your page, the classes are “.wp-block-table” and if they were made by our Plugin, the class of the table’s main container would have, for example, “.wpdatatable” and similar classes.

Can you confirm if you removed our table from this page in the meantime?

If you can still see our wpDataTable, for example, when logged as an Administrator User, but can’t see it as a non-logged visitor, that means there is some sort of a security issue on your Site – something is preventing our table from loading to non-logged users, etc.
Or there could be a conflict if you try combining our Table with another table Plugin on the same WP Page.
We haven’t tested all the combinations like that, but a known conflict we have is with the TablePress Plugin’s tables, for example ( we can’t post our table with theirs on the same page, because they use some scripts which are the same as we use, thus they clash, etc).


The best will be if you can send us a Video which shows how the table loads for you on desktop – and check if you’re logged as an Admin.

Then also record a Video where you reproduce the issue and how it does not load on mobile.

If the Video doesn’t show any sensitive details, you can send it here – upload it anywhere like weTransfer and send us a download link.

Or, if it shows sensitive details – please open a private?pre-purchase ticket?on our Main support which doesn’t require a purchase code., send us the video there and one of our Agents will respond as quickly as possible.

Kind regards.

• This reply was modified 3 months ago by wpDataTables.