syntaxerror: unexpected token < in json at position 0

  • Resolved abdullahshoyeb

    (@abdullahshoyeb)


    3 years, 4 months ago

    There is an error on the checkout page when someone clicks place order. It says syntaxerror: unexpected token < in json at position 0. Also there is jQuery block overlay on the place order section.

    In an urgent need for help, I have users complaining that they cannot make payments and place orders.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter abdullahshoyeb

    (@abdullahshoyeb)

    There is a white block over the place order section on the checkout page. Place order button isn’t working. I have disabled all the plugins and also checked in the debugging mode with twenty twenty-one theme. Same issue persists.

    Hi, @abdullahshoyeb !

    I checked your checkout page and couldn’t find the issues you are describing. See the image -> https://snipboard.io/RW7qCA.jpg

    Just so that we get a better understanding here, could you please provide us with a screenshot of the issue?

    I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL in this chat.

    Also, it would be very helpful if you share a copy of your site’s System Status. You can find it via WooCommerce > Status. Select the Get system report button and then click Copy for support. Once you’ve done that, paste it here in your response.

    Thank you!

    Thread Starter abdullahshoyeb

    (@abdullahshoyeb)

    Kindly check the below page:
    https://primeradentalhub.com/test

    Thread Starter abdullahshoyeb

    (@abdullahshoyeb)

    
### WordPress Environment ###

WordPress address (URL): https://primeradentalhub.com/test
Site address (URL): https://primeradentalhub.com/test
WC Version: 5.9.0
REST API Version: ? 5.9.0
WC Blocks Version: ? 6.1.0
Action Scheduler Version: ? 3.3.0
WC Admin Version: ? 2.8.0
Log Directory Writable: ?
WP Version: 5.8.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: ?
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.31
PHP Post Max Size: 8 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.6.51-cll-lve
Max Upload Size: 2 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

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WC Database Prefix: wpag_
Total Database Size: 79.05MB
Database Data Size: 68.21MB
Database Index Size: 10.84MB
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### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (44) ###

Redux: by Extendify – 4.3.2
Advanced Coupons for WooCommerce Free: by Rymera Web Co – 3.0.1
Advanced Coupons for WooCommerce Premium: by Rymera Web Co – 2.5.2
Advanced Custom Fields: by Delicious Brains – 5.11
AfterShip Tracking - All-In-One WooCommerce Order Tracking (Free plan available): by AfterShip – 1.13.7
Electro Extensions: by MadrasThemes – 3.2.3
Envato Market: by Envato – 2.0.6
Facebook for WooCommerce: by Facebook – 2.6.7
Site Kit by Google: by Google – 1.45.0
Health Check & Troubleshooting: by The www.remarpro.com community – 1.4.5
Insert Headers and Footers: by WPBeginner – 1.6.0
Jetpack: by Automattic – 10.3
WPBakery Page Builder: by Michael M - WPBakery.com – 6.7.0
MAS Static Content: by MadrasThemes – 1.0.4
Ninja Forms: by Saturday Drive – 3.6.5
One Click Demo Import: by OCDI – 3.0.2
Order Minimum/Maximum Amount for WooCommerce: by WPFactory – 4.0.7
WhatsButton - Leads and Order over Chat: by mvvapps – 1.6.0
Perfect Brands for WooCommerce: by QuadLayers – 1.9.9
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.5
Shiprocket: by Shiprocket – 1.0.6
Slide Anything - Responsive Content / HTML Slider and Carousel: by Simon Edge – 2.3.39
Smart Slider 3: by Nextend – 3.5.1.1
Velvet Blues Update URLs: by VelvetBlues.com – 3.2.10
Abandoned Cart Reports For WooCommerce: by Small Fish Analytics – 2.6.2
WC Cancel Order: by Vikram S – 3.1.2
WooCommerce Custom Product Addons (Free): by Acowebs – 2.5.6
Lucky Wheel for WooCommerce: by VillaTheme – 1.0.8.2
Min Max Quantity & Step Control for WooCommerce: by CodeAstrology – 2.1.0
Razorpay for WooCommerce: by Team Razorpay – 2.8.0
Return Refund and Exchange for WooCommerce: by MakeWebBetter – 3.1.3
WC - APG SMS Notifications: by Art Project Group – 2.24.1
Checkout Fields Manager for WooCommerce: by QuadLayers – 5.5.0
WooCommerce - Store Exporter: by Visser Labs – 2.7
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.10.3
WooCommerce: by Automattic – 5.9.0
Yoast SEO: by Team Yoast – 17.5
WP File Manager: by mndpsingh287 – 7.1.2
WP Mail SMTP: by WPForms – 3.2.0
WPForms Lite: by WPForms – 1.7.1.1
YITH WooCommerce Compare: by YITH – 2.8.0
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YITH WooCommerce Social Login: by YITH – 1.4.8
YITH WooCommerce Wishlist: by YITH – 3.3.0

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: ?
Force SSL: –
Currency: INR (?)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #3853 - /shop/
Cart: #3134 - /cart/
Checkout: #3135 - /checkout/
My account: #3854 - /my-account/
Terms and conditions: #2183 - /terms-and-conditions/

### Theme ###

Name: Storefront
Version: 3.9.1
Author URL: https://woocommerce.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 1,806
Oldest: 2021-11-10 09:41:54 +0000
Newest: 2021-11-15 07:30:03 +0000

Failed: 4,524
Oldest: 2021-08-20 04:51:09 +0000
Newest: 2021-11-09 05:56:45 +0000

Pending: 5
Oldest: 2021-11-15 17:16:35 +0000
Newest: 2021-11-22 06:23:11 +0000

### Status report information ###

Generated at: 2021-11-15 13:01:13 +05:30
    Mirko P.

    (@rainfallnixfig)

    Hi @abdullahshoyeb,

    I visited your staging site at the address https://primeradentalhub.com/test – added a product to the cart and reached the checkout page. A spinning/loading circle appears which does not let me place the order.

    I can also see from your System Status Report that you have quite a few active plugins. To troubleshoot this issue, you may want to disable all plugins except WooCommerce.

    If you’re not seeing the same behavior after completing the conflict test, then you know the problem was with the plugins you deactivated.

    Reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    You can find a more detailed explanation on how to do a conflict test here:

    https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    If the conflict testing doesn’t help, you’d want to check if there are errors on the WooCommerce logs and your console. Kindly provide us the following:

    • Fatal Error Log: Share a copy of any fatal error log found under WooCommerce > System Status > Logs (if available).
    • Developer Console: Right-click on the page or press F12 on the keyboard and select “Inspect” (this option will show up on most browsers). In the developer tools that will pop up you should see a “Console” tab. From there, please send us a screenshot of what’s being displayed using a tool like snipboard.io.

    Thanks!

    Mirko P.

    (@rainfallnixfig)

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

    Sorry sir, due to some technical issues that might be not working properly, But We from the technical team have solved all the problems related to sites also we have added lots of products with huge discounts. I am sure sir you will feel good we added genuine products to it. Thank you for your genuine thought sir.
    Visit us https://primeradentalhub.com/

Viewing 7 replies - 1 through 7 (of 7 total)
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