Syntax error in functions.php. Host wants to charge large sum to fix!

That’s just it. I see previous themes that were used but
Not the one I uploaded then poorly edited to create the error. I’m
Not sure how that is possible, does it have something to do with using the wordpress site to
Upload the theme. I actually was no the one who initially uploaded the theme to the site so not sure which method was used but I know they kept the filename “bueno.” I did a search for any file name with the word bueno and got nothing. :/

I don’t know why you can’t see it with ftp. The error is Parse error: syntax error, unexpected '<' in /usr/local/pem/vhosts/150031/webspace/siteapps/1153/htdocs/wp-content/themes/bueno/functions.php on line 28 which clearly shows the file functions.php within a directory called bueno.

Bueno is not the name of a file but of a directory/folder.

When I click the “siteapps” folder it tries then fails going me “failed to receive directory listing.” so close…yet so far. ??

See if there’s somewhere in your FTP client where you can type in the whole path up to bueno.

Siteapps may be a folder holding other people’s sites, which is why you aren’t allowed to list the contents.

Ok! Thank you! I was able to find the theme bueno. But now when I try to replace it with the original functions file on file ills it just gives me numerous error messages like “permission denied” or “no such file or directory.” should I try to find the error and fix or is there a better way to replace it with a new one. I also tried erasing the file to upload the new one but got the same long list of errors.

Another update: I contacted the host asking for access for the exact directory since I am right there on FTP but cannot erase or replace it. This is the response I got:

“Sorry access to those files are restricted and not for customer use, all changes must be made through wp-admin interface.”

And
“Hi
As you have done this yourself we can’t help it, you did make a change that destroyed the site.

If there I’d no backup available you have no choice but to delete the application wordpress and start again.

I would advise you to install s normal wordpress Directly on the FTP as the customer has that option, then you do have access to the files.”

Can someone PLEASE tell me that not all is lost. This is not just my site and I had no idea this would happen, I was only trying to help. Doesn’t the host have access even if they say I don’t?

No, all should not be lost. Do you at least have access to your database? Through phpmyadmin or something? If not, the host should at least be nice enough to do a dump of the database and send it to you (you’ll have to prove that you own the site). That’s where all your posts and other pertinent information is. Call, beg and plead for that database dump. With that info, you can rebuild your site. You might lose your images though.

If you don’t know SQL or have an understanding of how WordPress uses it’s databases, then find someone who does. You’ll probably have to pay them, or if it’s a close friend, maybe buy them a beer or something.

If you get that information, then do as I mentioned before and build your own version of WordPress instead of using theirs! You’ll have full access to all files and database material.

One last note… if this host does not at least recover your database for you, find a new host and report them to the Better Business Bureau. Cause in my opinion, that’s just poor customer service. It takes seconds to do a database dump…

Can someone PLEASE tell me that not all is lost. This is not just my site and I had no idea this would happen, I was only trying to help. Doesn’t the host have access even if they say I don’t?

Yes they do have access may be they want you to pay for their service. Try and see if you can backup of database if you have content on your wordpress.

We who host our own wordpress do have full access to all files,folders and database so that we can manage without any problems.

If I was you I would change my host as if you do not have access to core files you will run into problems in future and will be back to where you are now.

If I can’t get in through filezilla do you think any of the other options will work? At this point I am terrified to mess anything else up and really just want to pay someone who knows what they are doing to recover all the work. Like I said this is not just my site and I do not what to have to tell these people I lost 3 years of work because I edited a theme wrong. Do you know of a realiable way to hire someone from wordpress to help?

Thank you in advance,

Please try https://jobs.wordpress.net/ or https://codepoet.com/
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