syntax error

  • Resolved ptichka

    (@ditsa2013)


    7 years, 5 months ago

    Hi,
    I was trying to use jetpack on my website buy every time i try to change a setting i get this notics and changes were not saved:

    Error updating settings. SyntaxError: Unexpected token < in JSON at position 0

    I deactivated the plugin for now but i still would like to use it.
    Can you suggest a solution?

    Thanks
    Ditsa

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Could you try the following:

    1. Open the dashboard page.
    2. Open your browser console
    3. Click on the Network tab
    4. Refresh the page.
    5. Try to change a setting.
    6. If you see any lines in red inside the browser console, click on them. A new panel should appear on the right.
    7. Click on the “Response” tab in that new panel.
    8. Copy the message displayed there.
    9. Paste it here.
    10. If no red lines appeared in the browser console, click on the “Console” tab of the browser console.
    11. Copy any errors displayed there, and paste them here.

    Could you also post your site URL here, so I can have a look?

    If you want it to remain private, you can also contact us via this contact form:
    https://jetpack.com/contact-support/?rel=support

    Thanks!

    Thread Starter ptichka

    (@ditsa2013)

    thanks for your reply.
    I see the red lines but when i click on them nothing opens.
    Please advise.

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Could you share a screenshot of one of those red lines, so I can take a closer look? Once you click on them a new tab should open in your developer tools, and that should help us find out more about the problem.

    You can use a service like https://snag.gy/ to share screenshots here.

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
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