Syncing problem with Printful

  • Resolved onehundredeleven

    (@onehundredeleven)


    4 years, 9 months ago

    I recently received a sample t-shirt and noticed that the print file at Printful needed a little cleaning up. I cleaned up the design (at Printful.com) and replaced the print file on the edited template (at Printful.com). I followed Printful Support’s instructions on getting the edited template synced with my WordPress site.

    However, when I look at the product images on WordPress, I see that the images were NOT updated with the new print file. That is, the design flaw I noticed on the sample is still showing up on the product images.

    Is there anything I need to to on the WordPress store dashboard to get the product images to match the new ones I can see on my store dashboard at Printful?

    The page I need help with: [log in to see the link]

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  • Hey there,

    Thank you for reaching out!
    After you make the changes in your Printful Dashboard > Stores > Sync, by editing the product (Select all product variants on the left > Change print file), be sure to press on “Refresh data” in your Printful Dashboard > Stores > Sync (top right), to initiate a faster store update.
    I hope this helps!

    Feel free to reach out to us at [email protected], if you’re still not seeing the update!

Viewing 1 replies (of 1 total)
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