Syncing errors – some products no longer syncing

  • Resolved fatherb

    (@fatherb)


    4 years, 4 months ago

    Hi,

    Working on a woocommerce site for a client. We have set Square to be System of Record and it is syncing. In the log on the update page though it keeps showing errors claiming that products that it synced at least once now no longer match in Square. It looks like these products have had their SKU changed to barcodes from their original SKU in Square but surely that should not prevent them syncing any longer?

    Do I change the record in Woocommerce to reflect the change in SKU? Will that make them match?

    The message in the Square Sync history is product xxxx not found in Square.

    What do I need to do to get them to match up again and sync correctly?

    I have the debugging log going but it doesn’t show anything about the records that aren’t syncing properly.

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter fatherb

    (@fatherb)

    Does anyone monitor this support forum?

    Plugin Support Aashik P – a11n

    (@aashik)

    Hi there!

    It looks like these products have had their SKU changed to barcodes from their original SKU in Square but surely that should not prevent them syncing any longer?

    What happens if you set up matching SKUs in Square for those products that are not syncing due to missing SKU?

    I’m asking because WooCommerce Square requires you to have SKU setup on both the locations in order for the sync to be successful: https://docs.woocommerce.com/document/woocommerce-square/#section-22

    Thread Starter fatherb

    (@fatherb)

    Hi – Thanks for the reply.

    the SKU is there in Square. Looks like the client modified them (the ones with errors showing in Woocommerce).

    So any edits to SKUs in Square do not sync? is that correct?

    If I manually edit the woocoommerce product SKU to match the new one in Square, will the sync occur without error again?

    Thanks

    Thread Starter fatherb

    (@fatherb)

    Update: Amending the SKUs on woocommerce reconnects them to the changed SKUs on Square. If anyone else gets this problem hopefully this post will help them.

    Plugin Support Aashik P – a11n

    (@aashik)

    So any edits to SKUs in Square do not sync? is that correct?

    That is correct. SKUs need to match in both the locations for sync to work.

    Amending the SKUs on woocommerce reconnects them to the changed SKUs on Square.

    I’m glad to hear you were able to get this sorted. I’ll mark this topic as solved for now.

    Please feel free to open a new topic if you have any other questions.

Viewing 5 replies - 1 through 5 (of 5 total)
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