Synced SVG images not loading from Cloudinary

  • Resolved Matthew Farlymn

    (@matthewfarlymn)


    3 years ago

    Hello,

    To clarify SVG images are syncing fine to Cloudinary and as long as I am logged into my WordPress site I see them loading from the Cloudinary URL but as soon as I log out or access the site from an incognito browser all of the SVG images revert back to using the WordPress media library URL.

    All other image formats are loading fine with the Cloudinary URL.

    Is this correct or should I not see the converted Cloudinary URL for SVG images?

    Any assistants would be much appreciated

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Wissam @ Cloudinary

    (@wissamcloudinary)

    Hi Matthew,

    The SVGs are not delivered through Cloudinary in all cases so it is not an issue with us.
    SVG is not supported by WordPress so we decided to not fully support SVGs, you can sync them to Cloudinary but they will be delivered using another format (png). In case you do need to keep SVGs as SVGs, we do not recommend syncing those assets with us.

    Hope this is helpful.
    Please let us know if you need additional information.

    Thanks,
    Wissam

    Thread Starter Matthew Farlymn

    (@matthewfarlymn)

    Hi Wissam,

    Thank you for clarifying.

    If I have already synced the SVG’s how would I unsync them through the plugin? The only options I currently see in the WordPress media library are “Push to Cloudinary” and “Re-sync to Cloudinary”.

    I did attempt to delete an SVG from my Cloudinary library folder but then the image is broken in my WordPress media library.

    Thanks again for the quick response!

    Plugin Support loic @ cloudinary

    (@loiccloudinary)

    Hi Matthew,

    Hope you are well.

    Would you mind opening a ticket to [email protected] with a system report? You can find out how to generate it here.

    I would like to investigate further your issue.

    Thanks in advance.
    Best,
    Loic

    Thread Starter Matthew Farlymn

    (@matthewfarlymn)

    Hello,

    Based on my ticket response through your support I have received clarification regarding my concerns and can confirm this ticket is resolved.

    Looking forward to the next plugin update!

    Thank you,

    Plugin Support loic @ cloudinary

    (@loiccloudinary)

    Hi @matthewfarlymn,

    Thanks for confirming.

    I will close this support thread.

    Best,
    Loic

Viewing 5 replies - 1 through 5 (of 5 total)
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