Synced shipping is wrong

  • Resolved Cheryl

    (@tricheryltops)


    1 year, 1 month ago

    Hello,

    I used to use a different feed but am redoing my shop and gradually starting to add products back in and have setup this plugin.

    I am setting up items with flat rate shipping according to shipping classes and chose to sync shipping.

    However, I find that the one product I currently have (will add more when this is working correctly) is showing the higher, expedited, rate I have set, not the lower rate on Google merchant center. Is there some way to correct this or specify in the plugin or do I need to go into Google Merchant Center and setup a rule to fix this?

    Thanks

    Cheryl

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Cheryl

    (@tricheryltops)

    I started trying to change my shipping settings in Google Merchant Center and tried to unsync the plugin sending shipping to Google, but now I cannot find anywhere to do it in the settings. Do I need to disconnect and redo everything so I can fix multiple shipping rates instead of it showing the highest? Right now I’m doing flat rate. If I switch to using USPS Shipping method, how does this plugin send multiple calculated rates to Google, or can it?

    Hi there @tricheryltops ??

    As a first step, I’d recommend checking out the Shipping Information section (linked here), in the documentation, if you didn’t already have a chance to do so.

    I trust that points you in the right direction, but if you have more questions, let us know.

    We’re happy to help.

    Thread Starter Cheryl

    (@tricheryltops)

    I think I just need to do advanced shipping and enter it in merchant center. Is there a way to select the shipping settings in the plugin without disconnecting and restarting? I selected to sync shipping when I set it up, but now I cannot find the setting anywhere.

    Hi there?@tricheryltops???

    In this case, feel free to disconnect and restart the plugin.

    Moreover, check out the documentation section linked here, on setting up advanced shipping rates.

    I hope this is helpful! Please let us know if you have any further questions or concerns.
    We will be happy to help you further.

Viewing 4 replies - 1 through 4 (of 4 total)
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