Sync stopped

  • Resolved Bruno

    (@djbrunolima)


    4 years, 4 months ago

    I am adding new products on my website and I noticed that these new products were not going (sync) to facebook/instagram. I went to try a forced sync by woocommerce and facebook and it is giving error.
    I went to FTP and noticed that the .csv file is no longer updated by the plugin.

    thanks

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @djbrunolima,

    Thanks for reaching out about Facebook for WooCommerce! I’m sorry that you’re running into this issue with your products syncing, but I’ll be happy to help.

    As a starting point, could you please confirm that you are running the current version of the plugin – 2.1.4? Could you also tell me if these missing products are virtual products and if they have a stock set for them in WooCommerce?

    Thanks,

    Jennifer

    Simon

    (@simonskyverge)

    Hey @djbrunolima,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Simon.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Sync stopped’ is closed to new replies.