Sync stalled – not working

  • So far it has not worked. I am not getting the plugin conflict issues that others are mentioning, but in the final step of setup, the sync process has said “in progress” for 2 days and is still not done. Even though Mailchimp indicated that my website was linked up correctly, and let me set up the automated campaign, no emails have been sent. Clearly it’s stuck and there are no clear steps for how I might fix it.

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  • Hi @aleklisefski

    Thank you for the feedback and review. I apologize for taking so long to reply to you – it looks like I missed a notification for this review. Thanks for your patience!

    For cases like this, the MailChimp support team would need to take a closer look at this with you to see what could be causing this behavior. In order to allow them to do this, could you please reach out to the MailChimp technical support team from within your MailChimp account? The steps to do so are outlined here, if needed: https://kb.mailchimp.com/accounts/management/mailchimp-support-options#Contact-Support

    In that email could you please include a link to this forum post as well as the following details:

    – The theme you’re currently using on your page.
    – How many records are you attempting to sync?
    – Is the integration otherwise working as expected? For example, do new customers make it into MailChimp or are abandoned carts working as they should?
    – Are there any specific email addresses that are not syncing to your list as expected? If so, what are those specific email addresses?

    Thank you,

    Pearl

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