Sync Pricing Issue

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Hello @lukedevries

Hope this finds you well.

Thank you so much for contacting Support team. We have acknowledged & reviewed your concern, We replicated this scenario on our end and everything seems to work as indented. Moreover, we haven’t received any such complains until now.

Nevertheless, We do understand that you are facing this issue and we are determined to assist you. This seems to be a site specific issue, we suggest you to open a support ticket from our official website. So that you could connect directly to technical team and they will be able to provide you with an absolute resolution promptly.

Once again thank you for reaching out and explaining your issue in detail. Looking forward to assist you.

Thanks and regards,
Support Team – WP Experts

Hi, its hard to find, you have a bunch of support links, I submitted a request but I dont know if its the right support portal??? Maybe provide a link to suport portal next time?

NUASUP-1603 is the support code.

Hello @lukedevries

Good Day.

We have received your support request and have responded on it as well. We are looking forward to resolve this issue ASAP.

Furthermore, once we have an absolute resolution we will be posting it here for other users to benefit from it just in case they face the same.

Eager to assist you further.

Thanks and regards,
Support Team – WP Experts

Quick update, Friday I got an email with this exact email below, this makes me really worried that Im not going to get my issue fixed, are they looking into it like they said after I provided logins??

The below email has me really worried that support isnt real.

Why am I being asked how im going figuring out my issue after I was told they would fault find??
Why did I need to request an update and then get this confusing email??

I have spend a number of hours figuring out this plugin to come across this final issue??

Aqib Khan commented:

Hello?

Hope this finds you well.

We are writing to get an update on the issue you were experiencing. Are you able to nail down the probable cause that was causing the issue?

We are determined to assist you further.

Thanks and regards,
Support Team – WP Experts

Hello @lukedevries

Hope you are doing good.

Thank you for your recent update. It seems there might have been a mix-up, as we did not receive a response to the email sent on July 25th, since the email shows as sent from our end. The email you received was part of our effort to follow up and ensure the issue is being addressed. We apologize if our communication made you feel otherwise.

After conducting thorough troubleshooting on your staging environment, we discovered that the issue was not caused by our plugin. To support this, we have sent you a screencast video demonstrating our findings. Despite this, we are fully committed to resolving the issue and have been actively seeking an update from you because we genuinely want to help.

We hope this clarifies our efforts and our dedication to resolving your issue. We are here to assist you and sincerely request that we keep the discussion within the support ticket until the issue is fully resolved.

Thank you for your patience and understanding. We appreciate your cooperation and are dedicated to ensuring your satisfaction.

Thanks and regards,
Support Team – WP Experts

Hello @lukedevries

We hope you are doing well.

Thank you for bringing these issues to our attention. We wanted to update you on the recent improvements to our plugin. Previously, our plugin was syncing non-zero values after the decimal point but not the zero values. In response to the feedback, we’ve made the necessary adjustments, and the plugin now successfully syncs zero values as well. These changes will be included in our upcoming sprints.

Regarding the other issue you reported, where prices were not appearing on the site, we’ve thoroughly investigated and can confirm that this is not caused by our plugin. Instead, it appears to be due to a conflict with another plugin or theme. Our plugin is functioning as expected, syncing products and their details smoothly. We’ve shared a screencast video in your support ticket to demonstrate this.

We’ve provided detailed responses in the support ticket, including the resolution for the syncing issue.

As we believe your concerns have been addressed, we are marking this thread as resolved. However, if you have any further questions or concerns, please don’t hesitate to open a new thread or ticket with us.

Thank you for your understanding and continued support.

Best regards,
Support Team – WP Experts