• Resolved crowds90

    (@crowds90)


    I have the WC Shop Sync Pro (Premium) and wrote a ticket on the website but no one got back to me for a while now. Maybe I used the wrong link and form?

    For all my products I have different names, descriptions, and categories on Square vs Woocommerce. My Square name matches my Woocommerce SKU and then each of its variations will have matching SKUs between Square and Woocommerce.

    Can this work to only sync the variation stock quantity and nothing else based on the above? I haven’t been able to get it to work.

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  • Plugin Support M Aqib Khan

    (@aqibkhan9)

    Hello @crowds90

    Hope you are doing well.

    Thank you so much for reaching out to our Support team. We sincerely apologize and are concerned that you did not receive a response to your ticket. Kindly provide us with your ticket number, and we will investigate promptly.

    Regarding the scenario you mentioned, it will not work as expected due to the fact that stock synchronization only functions correctly when all fields match on both platforms. If the fields differ, the plugin perceives it as a different product, potentially creating a new product on either platform if a similar item is not found.

    We truly appreciate you bringing this to our attention and value the opportunity to assist you. We look forward to your response and hope to help improve this for the entire community.

    Thanks and regards,
    Support Team – WP Experts

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