Hello @pipandpalms,
Thank you for reaching out to us, we are here to help.
From the information you provided in your report, there is not much we can advise you, since it does not contain any logs or error messages.
I have the experience that when the onboarding process gets stuck, a simple refresh of the page can often restart the process and make it continue where it got stuck. You might want to try that first.
If that doesn’t help, I would advise you to first have a look in the logs of the plugin that you can find here: WooCommerce > Status > Logs > select “zettle-pos-integration-[…]” in the dropdown and click on view.
If that doesn’t indicate any direct cause for the issue, I would like to have a look at the system report and the logs.
In case you don’t feel comfortable sharing those details on a public forum, please open a ticket with our service desk. You can find the instruction for this here: https://zettle.inpsyde.com/docs/request-support/
(please add the URL of this thread in the ticket as well).
Please let us know if any of this helped or how you want to continue with this support request.
Kind regards,
Joost
