Sync is not always working

  • Resolved remcowp

    (@remcowp)


    2 years, 3 months ago

    I’m using stock sync pro and most of the times syncing is working, but sometimes syncing is not working from secondary to primary. When I change later the same product, the sync is working, so there is nothing wrong with the product. What could be the problem?
    Regards,
    Remco

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author WP Trio

    (@wooelements)

    Hi Remco,

    All errors with syncing process should be in the log (WooCommerce > Stock Sync > Log). Errors can be either on Primary or Secondary Inventory so please check both. Is there anything?

    Thread Starter remcowp

    (@remcowp)

    At the secondary and primary I can’t find error log, it looks like stock sync is not always ‘triggered’.

    Plugin Author WP Trio

    (@wooelements)

    Thanks for checking.

    Are there any records of the stock change in the log or it’s missing completely when you change quantity?

    If there are no records in the log (either successful or error), it means that Stock Sync couldn’t detect the stock change. By default WooCommerce triggers hooks for stock changes which Stock Sync monitors. However, some 3rd party plugins don’t trigger these hooks and thus changes from them cannot be detected. If this is the case, the author of the plugin need to trigger the following hooks:

    woocommerce_product_set_stock
woocommerce_variation_set_stock

    Do you have any 3rd party plugins for stock changes (e.g. import or bulk edit plugins) or is the issue present when you edit stock changes via admin or purchase a product from the store?

    Plugin Author WP Trio

    (@wooelements)

    Closing this now but feel free to reopen if the problem persists.

Viewing 4 replies - 1 through 4 (of 4 total)
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