SYNC failing due to 4098 Character Length

  • Resolved joswrigh1

    (@joswrigh1)


    1 year, 2 months ago

    Hi i need some help please.

    I am trying to sync products and i’m getting this error in the logs which i think might be the issue.

    body: Array ( [0] => Square\Models\Error Object ( [category:Square\Models\Error:private] => INVALID_REQUEST_ERROR [code:Square\Models\Error:private] => VALUE_TOO_LONG [detail:Square\Models\Error:private] => Field must not be greater than 4096 length [field:Square\Models\Error:private] => batches[1].objects[0].item_data.description ) ) 01-12-2024 @ 14:37:45 – Failed step cycle: update_matched_products (14.83s) – [VALUE_TOO_LONG] Field must not be greater than 4096 length 01-12-2024 @ 14:37:45 – [VALUE_TOO_LONG] Field must not be greater than 4096 length

    I believe its a description exceeding the length in a product but i have 700 products, how am i meant to find which one is causing the issue?

    Thanks

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  • Plugin Support ckadenge (woo-hc)

    (@ckadenge)

    Hi there @joswrigh1,

    From the error message you’ve shared, it appears that one of your product descriptions is exceeding the maximum character limit of 4096. This is causing the sync process to fail.

    To identify the problematic product, you may need to review your product descriptions manually. However, with 700 products, this could be time-consuming. I suggest you export your product data to a CSV file and use a spreadsheet program to identify any cells in the ‘description’ column that exceed 4096 characters.

    Once you’ve identified and corrected the lengthy description, try syncing your products again.

    Let us know how it goes.

Viewing 1 replies (of 1 total)
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