Sync doesn’t work

Even its not adding record for new orders. I placed some new orders too – but it doesn’t work.

Hey there @manjusah28

Thanks for your post. I’d definitely like to help troubleshoot this behavior you’re seeing.

While I’m not able to access your particular MailChimp account, I would recommend building a segment within the MailChimp list connected with the store to verify that orders are not being synced over. One quick way to do this is to build a segment based on “Purchase Activity > Has Purchased” or find the specific email address and view the “E-Commerce” tab under the subscriber profile.

If you’re still not seeing any orders, I can assist in some high-level troubleshooting that can sometimes cause this to happen.

– First, could you provide your site’s WooCommerce System Status Report? This will give us a view of the site’s setup, server settings, and active plugins running on the site. This insight will help us determine if anything does in fact need to be upgraded to a later version or not.
– Next, are you able to see if other functions of the plugin are working as expected? For instance, does an Abandoned Cart Automation still trigger when someone abandons a shopping cart on the site?

Thanks in advance for all these helpful details. I’ll keep an eye on this thread for your reply.

Malachite

Hey there,

Thanks for the reply.

My mailchimp account is with username “CyberChimps” and I want to add order data to “WooCommerce Users” List

With this account – its not even adding the users not even Email ID. When I checked with some test account it was adding the email Id.
So the issue is – its not syncing orders data and email Id as well.

As you suggested, I created a segment based on “Purchase Activity > Has Purchased” – Its showing “No contacts match your selection”

I have following version of plugins installed –

WooCommerce – 2.6.13
WordPress – 4.7.6
MailChimp for WooCommerce – 2.0.2

I am using older version of WooCommerce. Is this plugin compatible with woocommerce version 2.6.13 ?

In the debug log I am getting fatal error – Its not getitng get_date_created() function. Seems like its not compatible with woocommerce version 2.6.13

[10-Oct-2017 06:27:02 UTC] PHP Fatal error: Call to undefined method WC_Order::get_date_created() in /home/cyberchimps/public_html/wp-content/plugins/mailchimp-for-woocommerce/includes/api/class-mailchimp-woocommerce-transform-orders.php on line 88

Also, Here’s the details –

1. System Status report –

### WordPress Environment ###

Home URL: https://cyberchimps.com
Site URL: https://cyberchimps.com
WC Version: 2.6.13
Log Directory Writable: ?
WP Version: 4.7.6
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: –
Language: en_US

### Server Environment ###

Server Info: Apache/2.4.23 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 mod_fcgid/2.3.9
PHP Version: 5.6.23
PHP Post Max Size: 8 MB
PHP Time Limit: 180
PHP Max Input Vars: 1000
cURL Version: 7.38.0
OpenSSL/1.0.1e

SUHOSIN Installed: ?
MySQL Version: 5.6.37
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?
WCS_DEBUG: ? No
Subscriptions Mode: ? Live
Zapier Integration - Active Feeds: ? 5 active Zapier Feeds.
Zapier Integration - Cron Tasks: ? 1 pending Zapier cron task. Your WordPress cron may not be working correctly. Please see here for troubleshooting steps.
Zapier Feed #1 Name: ? New club order Customers to MailChimp
Zapier Feed #1 Webhook URL: ? https://zapier.com/hooks/catch/bdtfbp/
Zapier Feed #1 Trigger: ? New Order Status Change
Zapier Feed #1 Test Result: ? Successfully sent sample data to https://zapier.com/hooks/catch/bdtfbp/.
Zapier Feed #2 Name: ? New non club order Customers to MailChimp
Zapier Feed #2 Webhook URL: ? https://zapier.com/hooks/catch/bdtgld/
Zapier Feed #2 Trigger: ? New Order Status Change
Zapier Feed #2 Test Result: ? Successfully sent sample data to https://zapier.com/hooks/catch/bdtgld/.
Zapier Feed #3 Name: ? Remove Club refunded customers from mailchimp
Zapier Feed #3 Webhook URL: ? https://zapier.com/hooks/catch/bg7uox/
Zapier Feed #3 Trigger: ? New Order Status Change
Zapier Feed #3 Test Result: ? Successfully sent sample data to https://zapier.com/hooks/catch/bg7uox/.
Zapier Feed #4 Name: ? All themes package customers to mailchimp
Zapier Feed #4 Webhook URL: ? https://zapier.com/hooks/catch/bcd1ff/
Zapier Feed #4 Trigger: ? New Order Status Change
Zapier Feed #4 Test Result: ? Successfully sent sample data to https://zapier.com/hooks/catch/bcd1ff/.
Zapier Feed #5 Name: ? New user register
Zapier Feed #5 Webhook URL: ? https://zapier.com/hooks/catch/uor0ep/
Zapier Feed #5 Trigger: ? New Customer
Zapier Feed #5 Test Result: ? Successfully sent sample data to https://zapier.com/hooks/catch/uor0ep/.

### Database ###

WC Database Version: 2.6.13
: 
woocommerce_sessions: ?
woocommerce_api_keys: ?
woocommerce_attribute_taxonomies: ?
woocommerce_downloadable_product_permissions: ?
woocommerce_order_items: ?
woocommerce_order_itemmeta: ?
woocommerce_tax_rates: ?
woocommerce_tax_rate_locations: ?
woocommerce_shipping_zones: ?
woocommerce_shipping_zone_locations: ?
woocommerce_shipping_zone_methods: ?
woocommerce_payment_tokens: ?
woocommerce_payment_tokenmeta: ?

### Active Plugins (28) ###

VaultPress: by Automattic – 1.9.2
Gravity Forms: by rocketgenius – 2.2.1.2
Akismet Anti-Spam: by Automattic – 4.0
Amazon SES DKIM Mailer: by Roger MacRae – 1.7
bbPress: by The bbPress Community – 2.5.12
Connects - Mailchimp Addon: by Brainstorm Force – 2.0.3.3
Cyberchimps Shareasale: by  – 1.0
Gravity Forms MailChimp Add-On: by rocketgenius – 4.1
Gravity Forms Zapier Add-on: by rocketgenius – 2.1
Groups WooCommerce: by itthinx – 1.9.6
Groups: by itthinx – 2.1.1
MailChimp for WooCommerce: by MailChimp – 2.0.2
Members: by Justin Tadlock – 1.1.3
Pretty Link: by Blair Williams – 2.0.8
Redirection: by John Godley – 2.5
External Links: by Denis de Bernardy & Mike Koepke – 6.8.1
Subscribe to Comments Reloaded: by reedyseth
camu – 160915

Theme My Login: by Jeff Farthing – 6.4.9
User Role Editor: by Vladimir Garagulya – 4.32.3
WC 2Checkout - Inline Checkout: by WPeka – 1.1.2
WooCommerce Amazon S3 Storage: by WooThemes – 2.1.3 – 2.1.6 is available
WooCommerce Chained Products: by Store Apps – 2.4.3 – 2.5.7 is available
WooCommerce Stripe Gateway: by WooCommerce – 3.1.6
WooCommerce Product Categories Selection: by PluginForage.com – 2.0
WooCommerce Subscriptions: by Prospress Inc. – 2.0.20 – 2.2.12 is available
WooCommerce Zapier Integration: by OM4 – 1.6.3
WooCommerce: by WooThemes – 2.6.13
Yoast SEO Premium: by Team Yoast – 5.4.1

### Settings ###

Force SSL: ?
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ?

### WC Pages ###

Shop Base: #2034 - /store/
Cart: #6280 - /cart/
Checkout: #6282 - /checkout/
My Account: #6219 - /my-account/

### Taxonomies ###

Product Types: downloadable (downloadable)
external (external)
grouped (grouped)
simple (simple)
subscription (subscription)
variable (variable)
variable subscription (variable-subscription)
virtual (virtual)

### Theme ###

Name: 
Version: – 0 is available
Author URL: 
Child Theme: ? – If you're modifying WooCommerce on a parent theme you didn't build personally
then we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: cyberchimps2014/woocommerce/archive-product.php
cyberchimps2014/woocommerce/cart/cart-totals.php version 2.1.0 is out of date. The core version is 2.3.6
cyberchimps2014/woocommerce/cart/cart.php version 2.1.0 is out of date. The core version is 2.3.8
cyberchimps2014/woocommerce/checkout/form-billing.php
cyberchimps2014/woocommerce/checkout/form-checkout.php
cyberchimps2014/woocommerce/checkout/form-coupon.php
cyberchimps2014/woocommerce/checkout/form-login.php
cyberchimps2014/woocommerce/checkout/payment.php
cyberchimps2014/woocommerce/checkout/review-order.php
cyberchimps2014/woocommerce/checkout/terms.php
cyberchimps2014/woocommerce/content-product.php version 1.6.4 is out of date. The core version is 2.6.1
cyberchimps2014/woocommerce/content-single-product.php
cyberchimps2014/woocommerce/emails/customer-completed-order.php
cyberchimps2014/woocommerce/emails/customer-invoice.php
cyberchimps2014/woocommerce/emails/email-addresses.php
cyberchimps2014/woocommerce/emails/email-footer.php
cyberchimps2014/woocommerce/emails/email-header.php
cyberchimps2014/woocommerce/emails/email-styles.php
cyberchimps2014/woocommerce/loop/add-to-cart.php
cyberchimps2014/woocommerce/myaccount/dashboard.php
cyberchimps2014/woocommerce/myaccount/form-edit-account.php
cyberchimps2014/woocommerce/myaccount/form-login.php
cyberchimps2014/woocommerce/myaccount/navigation.php
cyberchimps2014/woocommerce/product-searchform.php
cyberchimps2014/woocommerce/single-product/add-to-cart/simple.php
cyberchimps2014/woocommerce/single-product/meta.php
cyberchimps2014/woocommerce/single-product/price.php
cyberchimps2014/woocommerce/single-product/short-description.php
cyberchimps2014/woocommerce/single-product/tabs/description.php
cyberchimps2014/woocommerce/single-product.php

: Learn how to update outdated templates

2. I have setup abandon cart for ecommerce and abandoned one order. Will update you if this working or not after 1 hour.

Thanks !

Hi There,

2. Abandon cart for ecommerce functionality is also not working. I am not getting emails for abandon cart.

I have also checked it with default twenty seventeen theme and by deactivating other plugins except woocommerce and mailchimp for woocommerce plugin. But Still it didn’t worked.

Hey there @manjusah28

Thanks for writing back with all this detailed information. I really appreciate the status report and debugging logs you’ve provided here. Additionally, thanks for taking those steps to troubleshoot based on theme, plugins, and abandoned cart functionality to rule out those possible factors at play. It seems there is something more fundamental going on causing a problem.

I took some time to test out the plugin with a development version of 2.6.13 of the WooCommerce plugin. When testing with this version of WooCommerce in a testing environment, I was also unable to sync customers and getting a stuck sync.

In this case, it seems that the version of WooCommerce needs to be updated. Our plugin does function properly with the newest version of WooCommerce, ver. 3.1.2. If you’re unable to download this newest version for any reason, I would still recommend getting the newest version possible and testing again.

If you continue seeing unexpected behavior, feel free to write back and let me know.

Thanks,
Malachite

Hi Malachite,

Thanks for the reply.
Our site breaks with newest version of woocommerce. So I won’t be able to update WooCommerce to latest version.

Can you please help me to make this plugin works with WooCommerce version 2.6.13 ? There were some fatal error related to date, currency which I fixed. But still its not adding order data to mailchimp.

Can you send me the older version of mailchimp for woocommerce plugin which is compatible with WooCommerce 2.6.13 version ? Thanks

Hey @manjusah28

Thanks for the quick reply. Unfortunately we would not be able to rework the plugin to work with older versions of WooCommerce. I would recommend primarily looking into the fatal error occurring while running newer versions of WooCommerce. Additionally, I might suggest testing versions of WooCommerce newer than 2.6.13 but earlier than the latest version, 3.1.2. You can find archived versions of WooCommerce plugin here.

With that said, older versions of our ‘MailChimp for WooCommerce’ plugin are publicly available to download. With these older versions, they are no longer being developed or supported, and any unexpected behavior or bugs you encounter will not be addressed. I would strongly recommend testing with any older versions of the plugin, though you can find them available to download here.

If you have any further questions, don’t hesitate to let me know.

– Malachite