Sync does not add customers who checkout as guest

  • Resolved HammerOz

    (@hammeroz)


    3 years, 4 months ago

    SIB only synced customers who created an account. Is there a setting to add guest purchasers? Does this also apply to new orders?

    Thanks

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support alice888

    (@alice888)

    Hello @hammeroz,

    Thanks for your questions.

    If your customer does not create an account upon purchase then they are not identified by our tracker and therefore, they are not added to your contact database.

    The best workaround would be to add a opt-in checkbox to your checkout page, so your guest customers could at least be added to your Sendinblue account via newsletter subscription: https://help.sendinblue.com/hc/en-us/articles/209579245.

    Let me know if you have further questions.

    Kindly,

    Plugin Support Dulé

    (@lephenixdelafamille)

    Hi @hammeroz,

    I’ll mark this thread as closed, if you have any other questions, feel free to reply.
    Have a great weekend.

    jope00

    (@jope00)

    Hi, unfortunately i can’t make this work,

    “The best workaround would be to add a opt-in checkbox to your checkout page, so your guest customers could at least be added to your Sendinblue account via newsletter subscription:”

    any ideas?

    Best

    • This reply was modified 3 years ago by jope00.
    Plugin Support Dulé

    (@lephenixdelafamille)

    Hi @jope00

    Do you mind sharing the URL of your website? We’ll be happy to have a look and help.

    jope00

    (@jope00)

    Hi, first of all thanks for the quick reply

    Here it is my test url https://wecsolutions.co/

    If you need admin or FTP please send me an email.

    Best

Viewing 5 replies - 1 through 5 (of 5 total)
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