Switching themes causes ticket info to disappear

  • Resolved joycegrace

    (@joycegrace)


    1 year, 2 months ago

    Hello, I temporarily switched to Twenty Twenty Three theme to try to isolate an issue I was experiencing.

    When I did so, on the post where I had tickets, the ticket info disappeared. The ticket type, capacity, price and sku disappear. The fieldset goes to the default.

    This should not happen since switching themes should only affect the front end styling, right?

    How can this be fixed so that if we switch themes, we do not lose all our ticket info?

    I should mention that on the FRONT END, the ticket info still appears. See screenshot: https://cloudup.com/cMgDX_1K53y

    But if we want to edit the BACK END, it’s all gone blank like so: https://cloudup.com/cVeyrydZrd0

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Darian

    (@d0153)

    Hi @joycegrace

    Thanks for reaching out.

    I understand that you are facing an issue and I truly want to help. I have tried to replicate the error on my end but it seems to be working fine. However, I suggest that you try creating a ticket using the 2020 theme and then switch to the 2021 theme to see if the problem persists.

    Let me know how it goes and we will take it from there.

    Plugin Support Darian

    (@d0153)

    Hi @joycegrace

    It seems like it has been some time since we received a response from you, therefore, I will consider this matter as resolved. If you require any further assistance, please do not hesitate to start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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