Switching from Test to Live Stripe not working

Hi @digitalcrateds ,

I hope you’re doing well.

I understand that the form is currently set to live, correct?

If yes, I would recommend checking the visibility rules as I was able to see the card field to add the details:

https://monosnap.com/file/4GTYtDyujycJzD3pdJhbrJRloks9ck

In case we need to follow certain steps to check it, could you please let us know the steps so we can replicate the issue?

I hope to hear back from you soon.

Best Regards,
Williams Valerio

Yes sorry I had to revert the whole thing to its previous state as the client wasn’t able to take payments. The issue arises when migrating to the latest Stripe forms. I have updated everything and set up a staging environment which can be found at https://staging.tvrepairexpert.com/book-a-visit/

There are js errors in the console as you’ll see. The errors relate to client_secret which as far as I’m aware, aren’t entered in any settings that I can see. When I run through the connecting the stripe account with test and live publishable keys and restricted keys it gives me a success message, so its obviously connecting correctly.
When using Test all of the fields work correctly, as soon as I switch it to live, I see these errors in the console and the payment fields don’t appear.

Appreciate your time and help.

Hi @digitalcrateds,

Can you please share an export of the form so that we can check this issue on a lab site at our end? Please share the export of the form using Google Drive or Pastebin.com.

I hope the following guide comes in handy: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

We look forward to hearing back from you and help you diagnose the issue.

Best Regards,
Nebu John

Sure, heres a link to the form export https://drive.google.com/file/d/1-3IWvIxBE0xLY_rJ0LvyyinEXSymlkzT/view?usp=drive_link

Currently we have version 1.34 installed, when we update to the latest version it asks us to migrate our stripe fields to the latest versions which we do. We successfully test account connections.
Test works fine, Live doesn’t display any payment fields and throws the client_secret error in the console.

Hi @digitalcrateds

Thank you for sharing the form export.

I imported the form to my lab site and ran some tests but couldn’t replicate the mentioned issue using test or live mode, I’m using the latest version of forminator.

Could you please try running some test on your staging site and let us know the results? I suspect the issue is related to your Stripe configuration.

1. Make sure Forminator and its addons are updated to the latest version
2. Remove all configurations for Stripe field in forminator
3. Go to your stripe account dashboard and create a new stripe restrictive key for live and test mode then add them in forminator payment settings
4. Create a new blank form add Stripe field and test the form payment

https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#stripe

If you haven’t gotten any errors after doing the suggested steps that means the issue was related to either stripe API keys or legacy stripe added to from.

Kind Regards
Amin

Hello @digitalcrateds

We haven’t heard from you in a while, I’ll go and mark this thread as resolved. If you have any additional questions or require further help, please let us know!

Kind Regards,
Saurabh

This isn’t resolved unfortunately so please re-open. You haven’t heard from me for a while because your “migrate to new Stripe” doesn’t actually work so I now have to re-create the entire booking fields section in the hope that it works once I have update it all!

Hi @digitalcrateds,

I hope you are doing well today!

As we could not replicate the issue, it would be the best approach to export/import or if the issue persists recreating from scratch. Please update us and let us know if you need further help on this.

Kind regards,
Zafer