Switched Cards, Woo Subscriptions renewal fails

  • I get this message when renewing a subscription after changing the card in my profile. Both cards are present in Stripe, so that part works.

    Recurring payment for order failed. Reason: A source must be attached to a customer to be used as a payment_method.

    Is there a hook for me to connect the new card ID to the woo subscription?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Payment Plugins

    (@mrclayton)

    Hi @sh101

    Is there a hook for me to connect the new card ID to the woo subscription?

    If a customer wants a newly added payment method to be associated with a subscription, they should use the “Change Payment Method” page is is specific to WooCommerce Subscriptions.

    WooCommerce controls the “Add Payment Method” page and it’s not related to the subscription functionality offered by the WooCommerce Subscriptions plugin.

    Kind Regards

    Thread Starter Fredrik Melén

    (@sh101)

    Thanks. It turns out we had that overridden and forced an update to the subscription when the customer changed the cards in the regular “payment methods”. I’ll figure something out. The “Change Payment Method” in checkout seems to work. But it’s a bit confusing for the members with two places to handle cards. (many wants to delete their card).

Viewing 2 replies - 1 through 2 (of 2 total)
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